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~accessRights:"restricted"
~subject:"Dienstleistungsqualität"
~subject:"Stress"
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Dienstleistungsqualität
Stress
Emotion
4,399
Consumer behaviour
1,663
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1,663
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449
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449
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404
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Kwan, Ho Kwong
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Ul Haq, Inam
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Wu, Tung-Ju
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Alnawas, Ibrahim
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Altinay, Levent
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Bailey, Catherine
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Bilgihan, Anil
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Tulucu, Fadime
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Vinh Van Thai
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Yeh, Shih-Shuo
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International journal of hospitality management
55
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24
International journal of contemporary hospitality management
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Service business
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Tourism management perspectives : TMP
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of career development
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of air transport management
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Journal of health organization and management
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Management communication quarterly : an international journal
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Asia-Pacific journal of business administration
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1
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
2
Challenge stressors and learning from failure : the moderating roles of emotional intelligence and error management culture
Zhao, Bin
;
Lu, Yanqiu
;
Wang, Xiangyang
;
Pang, Lijun
- In:
Technology analysis & strategic management
36
(
2024
)
2
,
pp. 238-251
Persistent link: https://www.econbiz.de/10014451881
Saved in:
3
The role of grit, engagement and exhaustion in salesperson productive procrastination
Edmondson, Diane
;
Matthews, Lucy
;
Ward, Cheryl
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 29-36
Persistent link: https://www.econbiz.de/10014472703
Saved in:
4
The challenge of maintaining passion for work over time : a daily perspective on passion and emotional exhaustion
Bredehorst, Joy
;
Krautter, Kai
;
Meuris, Jirs
; …
- In:
Organization science
35
(
2024
)
1
,
pp. 364-386
Persistent link: https://www.econbiz.de/10014474776
Saved in:
5
Staging a comeback? : the influencing mechanism of tourist crowding perception on adaptive behavior
Yin, Jie
;
Cheng, Yun
;
Ni, Yensen
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014457591
Saved in:
6
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
7
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
8
Coping strategies mediating the effects of job insecurity on subjective well-being, leading to presenteeism : an empirical study
Nath, Anjana
;
Rai, Sumita
;
Bhatnagar, Jyotsna
;
Cooper, Cary
- In:
International journal of organizational analysis
32
(
2024
)
2
,
pp. 209-235
Persistent link: https://www.econbiz.de/10014493796
Saved in:
9
Human resource retention in sport : the impact of self-reflective job titles on job burnout and security
Loghmani, Mohsen
;
Cuskelly, Graham
;
Webb, Tom
- In:
European Sport management quarterly : ESMQ
24
(
2024
)
1
,
pp. 178-198
Persistent link: https://www.econbiz.de/10014511985
Saved in:
10
When does knowledge hiding hinder employees' job performance? : the roles of emotional exhaustion and emotional intelligence
Ul Ain, Noor
;
Azeem, Muhammad Umer
;
Ul Haq, Inam
; …
- In:
Knowledge management research & practice : KMRP ; an …
22
(
2024
)
2
,
pp. 210-222
Persistent link: https://www.econbiz.de/10014513525
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