Tommasetti, Aurelio; Troisi, Orlando; Vesci, Massimiliano - In: Journal of Service Theory and Practice 27 (2017) 5, pp. 930-950
McColl-Kennedy et al. (2012), the present study develops a general conceptual model for the measurement of customer value co … comprehensive framework, the conceptual model attempts to fill a gap evidenced by previous research in order to show that actions …