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~subject:"Service industry"
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Service industry
Dienstleistungsmanagement
310
Service management
310
Dienstleistung
93
Dienstleistungsqualität
91
Service quality
91
Dienstleistungssektor
68
Beziehungsmarketing
60
Relationship marketing
60
Management
55
Services
53
Dienstleistungsmarketing
35
Qualitätsmanagement
35
Services marketing
35
Customer satisfaction
34
Kundenzufriedenheit
34
Deutschland
33
Germany
33
Quality management
33
Customer service
30
Kundenservice
30
Service innovation
29
Theorie
29
Theory
29
Dienstleistungsinnovation
25
Consumer behaviour
24
Konsumentenverhalten
24
Customer integration
23
Kundenintegration
23
Dienstleistungsbetrieb
22
Prozessmanagement
20
Betriebliche Wertschöpfung
19
Business process management
19
Gesundheitswesen
19
Health care system
19
Value creation
19
Innovation
18
Hotel industry
16
Hotellerie
16
financial services management
15
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42
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6
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English
57
German
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Spohrer, James C.
4
Anderson, Sidney
2
Aulōnitēs, Geōrgios I.
2
Bruhn, Manfred
2
Gouthier, Matthias H. J.
2
Heggde, Githa S.
2
Kieliszewski, Cheryl A.
2
Kwan, Stephen K.
2
Maglio, Paul P.
2
Papastathopoulou, Paulina
2
Rajani, Renu L.
2
Sawatani, Yuriko
2
Smith, Jeffery
2
Akaka, Melissa Archpru
1
Ali, Faizan
1
Alliprandini, Dário H.
1
Anderson, Sidney T.
1
Anholon, Rosley
1
Aparecida de Mattos, Claudia
1
Backhouse, Chris J.
1
Baglieri, Enzo
1
Bangwal, Deepak
1
Baradarani, Sarvnaz
1
Beltagui, Ahmad
1
Benoit, Sabine
1
Bone, Sterling
1
Bonfim, Leandro Rodrigo Canto
1
Bowen, David E.
1
Brandl, Kristin
1
Bryson, John R.
1
Candi, Marina
1
Casadesús, Martí
1
Chang, Elizabeth
1
Chase, Richard B.
1
Chen, Weiwei
1
Cheng, Colin C. J.
1
Cheng, Lai-yu
1
Christa, Sharon
1
Clatworthy, Simon
1
Coenen, Christian
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Springer Science + Business Media LLC
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SpringerLink / Bücher
6
Journal of business research : JBR
3
Service Science: Research and Innovations in the Service Economy
3
Service business
3
The journal of services marketing
3
The service industries journal
3
International journal of services and operations management : IJSOM
2
Journal of service research : JSR
2
Services marketing quarterly
2
Academy of Management perspectives : AMP
1
Betriebswirtschaftliche Forschungsergebnisse
1
Business process management journal
1
Die Betriebswirtschaft : DBW
1
Edward Elgar E-Book Archive
1
Forum Dienstleistungsmanagement
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management review
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information systems and e-business management : ISeB
1
International journal of business excellence : IJBEX
1
International journal of education economics and development : IJEED
1
International journal of hospitality management
1
International journal of intelligent enterprise
1
International journal of management practice : IJMP
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of productivity and quality management : IJPQM
1
Journal of business ethics : JOBE
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of information & knowledge management : JIKM
1
Journal of service management
1
Journal of travel and tourism marketing
1
Management for Professionals
1
Research handbooks in business and management
1
Research handbooks in business and management series
1
Service science
1
Service science: research and innovations in the service economy
1
Springer Proceedings in Business and Economics
1
Springer eBook Collection / Business and Economics
1
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ECONIS (ZBW)
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1
The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei
-
2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.
Persistent link: https://www.econbiz.de/10014483982
Saved in:
2
Demand management approaches in services sector and influence on company performance
Rajani, Renu L.
;
Heggde, Githa S.
;
Kumar, Rupesh
; …
- In:
The international journal of productivity and …
72
(
2023
)
10
,
pp. 2808-2837
Persistent link: https://www.econbiz.de/10014431852
Saved in:
3
Capacity management strategies in supply chains : a critical review and directions for future
Rajani, Renu L.
;
Heggde, Githa S.
- In:
International journal of business excellence : IJBEX
21
(
2020
)
1
,
pp. 81-117
Persistent link: https://www.econbiz.de/10012225268
Saved in:
4
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
5
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
6
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
7
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
8
The impact of the COVID-19 pandemic on restaurant resilience : lessons, generalizations, and ideas for future research
Karniouchina, Kate
;
Sarangee, Kumar
;
Theokary, Carol
; …
- In:
Service science
14
(
2022
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10013352805
Saved in:
9
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
10
Examining and comparing the facility management services of two universities : Asia and Europe perspectives
Dilusha Hemaal Kankanamge
;
Santoso, Djoen San
- In:
International journal of education economics and …
12
(
2021
)
3
,
pp. 267-293
Persistent link: https://www.econbiz.de/10012597983
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