Service quality measures : systematic literature review and future research directions
Year of publication: |
2022
|
---|---|
Authors: | Prasad, Ram Komal ; Verma, Sanjeev |
Published in: |
International journal of management practice : IJMP. - Olney, Bucks : Inderscience Enterprises, ISSN 1741-8143, ZDB-ID 2170808-3. - Vol. 15.2022, 1, p. 9-23
|
Subject: | service industry | service management | service marketing | service quality | service satisfaction | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Bibliometrie | Bibliometrics | Dienstleistungsmarketing | Services marketing | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | Qualitätsmanagement | Quality management |
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