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Search: subject:"Kundenservice"
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Kundenservice
877
Customer service
875
Dienstleistungsqualität
564
Service quality
564
Kundenzufriedenheit
464
Customer satisfaction
463
Beziehungsmarketing
444
Relationship marketing
444
Consumer behaviour
373
Konsumentenverhalten
373
Beschwerdemanagement
174
Complaint management
173
Dienstleistungssektor
125
Service industry
125
Emotion
116
Arbeitsverhalten
82
Work behaviour
82
Dienstleistung
63
Einzelhandel
63
Online retailing
62
Online-Handel
62
Retail trade
62
Services
61
Salespeople
55
Service recovery
55
Verkaufspersonal
55
Arbeitszufriedenheit
48
Job satisfaction
48
Electronic Commerce
47
Robot
47
Roboter
47
Service failure
46
Service encounter
44
Customer integration
43
Kundenintegration
43
E-commerce
41
customer service
36
Artificial intelligence
35
Künstliche Intelligenz
35
Satisfaction
34
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288
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Article
792
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99
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760
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760
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32
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32
Hochschulschrift
20
Aufsatzsammlung
10
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5
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5
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4
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4
Graue Literatur
3
Non-commercial literature
3
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2
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1
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1
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English
817
German
75
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Gustafsson, Anders
8
Mattila, Anna S.
6
Van Vaerenbergh, Yves
6
Barnes, Donald C.
5
Beatty, Sharon E.
5
Gremler, Dwayne D.
5
Lyu, Yijing
5
Medler-Liraz, Hana
5
Prentice, Catherine
5
Seger-Guttmann, Tali
5
Voorhees, Clay M.
5
Baker, Melissa A.
4
Collier, Joel E.
4
Groth, Markus
4
Rui, Huaxia
4
Shin, Hyunju
4
Subramony, Mahesh
4
Söderlund, Magnus
4
Walsh, Gianfranco
4
Wang, Chen-Ya
4
Witell, Lars
4
Ye, Yijiao
4
Zablah, Alex R.
4
Abney, Alexandra K.
3
Alkire, Linda
3
Brady, Michael K.
3
Brengman, Malaika
3
Chaker, Nawar N.
3
Chen, Jing
3
Cheng, Bao
3
Chi, Nai-Wen
3
Cronin, J. J.
3
De Keyser, Arne
3
Delcourt, Cécile
3
Fan, Alei
3
Ferraro, Carla
3
Folse, Judith Anne Garretson
3
Gauquier, Laurens de
3
Gazzoli, Gabriel
3
Gouthier, Matthias
3
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Institution
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Springer Fachmedien Wiesbaden
7
IGI Global
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Springer Gabler <Firma>
1
Technische Universität Chemnitz
1
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Published in...
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Journal of retailing and consumer services
63
International journal of hospitality management
53
Journal of business research : JBR
45
The journal of services marketing
43
SpringerLink / Bücher
42
Journal of service research
21
Springer eBook Collection / Business and Economics
18
International journal of contemporary hospitality management
14
Journal of service management
14
The service industries journal
14
Journal of service research : JSR
13
Journal of service theory and practice
13
Journal of hospitality marketing & management
12
Service business
12
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Journal of retailing
10
Services marketing quarterly
9
European journal of marketing
7
Tourism management : research, policies, practice
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Psychology & marketing
6
Asia Pacific journal of marketing and logistics
5
European journal of operational research : EJOR
5
International journal of quality and service sciences
5
Journal of travel and tourism marketing
5
Technological forecasting & social change : an international journal
5
The Cornell hospitality quarterly
5
The TQM journal : the international review of organizational improvement
5
The journal of business & industrial marketing
5
Total quality management & business excellence
5
Tourism management perspectives : TMP
5
Business process management journal
4
Human resource management review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of consumer studies
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of physical distribution & logistics management : IJPD & LM
4
International journal of production economics
4
International journal of services, economics and management
4
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ECONIS (ZBW)
889
USB Cologne (EcoSocSci)
2
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891
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11
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
12
Digitalization of customer service in small and medium-sized enterprises : drivers for the development and improvement
Costa, Ana Carolina Ferreira
;
Neto, Fernando Capelo
; …
- In:
International journal of entrepreneurial behavior & research
30
(
2024
)
2/3
,
pp. 305-341
Persistent link: https://www.econbiz.de/10014489097
Saved in:
13
Influence of return convenience on young buyers' repurchase intentions
Ahmed, Waqar
;
Huma, Sehrish
;
Ali, Syed Umair
- In:
Young consumers : insight and ideas for responsible …
25
(
2024
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10014511533
Saved in:
14
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
15
Assessing customer service for sustainable micro, small, and medium entrepreneurial firms : lessons from Ghana
Adom, Kwame
- In:
Understanding Entrepreneurship in Sub-Saharan Africa : …
,
(pp. 185-213)
.
2024
Persistent link: https://www.econbiz.de/10014514384
Saved in:
16
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
17
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
18
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
19
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
20
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
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