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Search: subject:"services management"
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Dienstleistungsmanagement
310
Service management
310
Dienstleistung
93
Dienstleistungsqualität
91
Service quality
91
Dienstleistungssektor
68
Service industry
65
Beziehungsmarketing
60
Relationship marketing
60
Management
55
Services
53
Dienstleistungsmarketing
35
Qualitätsmanagement
35
Services marketing
35
Customer satisfaction
34
Kundenzufriedenheit
34
Deutschland
33
Germany
33
Quality management
33
Customer service
30
Kundenservice
30
Service innovation
29
Theorie
29
Theory
29
Dienstleistungsinnovation
25
Consumer behaviour
24
Konsumentenverhalten
24
Customer integration
23
Kundenintegration
23
Dienstleistungsbetrieb
22
Prozessmanagement
20
Betriebliche Wertschöpfung
19
Business process management
19
Gesundheitswesen
19
Health care system
19
Value creation
19
Innovation
18
Hotel industry
16
Hotellerie
16
financial services management
15
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Undetermined
Free
198
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Article
190
Book / Working Paper
141
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11
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139
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29
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Collection of articles of several authors
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Sammelwerk
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Handbuch
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2
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Graue Literatur
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2
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2
Bibliografie
1
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1
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1
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1
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Language
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English
218
German
105
Undetermined
21
Author
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Bruhn, Manfred
28
Hadwich, Karsten
15
Haller, Sabine
8
Fließ, Sabine
4
Spohrer, James C.
4
Stauss, Bernd
4
Bryson, John R.
3
Kijima, Kyoichi
3
Leimeister, Jan Marco
3
Papadimitriou, Antigoni
3
Pfannstiel, Mario A.
3
Rasche, Christoph
3
Roth, Stefan
3
Subramony, Mahesh
3
Woratschek, Herbert
3
Altenfelder, Kai
2
Anderson, Sidney
2
Angelis, Jannis
2
Aulōnitēs, Geōrgios I.
2
Bowen, David E.
2
Bruglieri, Maurizio
2
Börchers, Kirstin
2
Cater-Steel, Aileen
2
Chase, Richard B.
2
Clinton, Suzanne
2
Daniels, Peter W.
2
Döring, Stefan
2
Fuglsang, Lars
2
Goltz, Jeffrey W.
2
Gouthier, Matthias H. J.
2
Grönroos, Christian
2
Gursoy, Dogan
2
Heggde, Githa S.
2
Heinonen, Kristina
2
Hoppe, Hans Joachim
2
Horbel, Chris
2
Hänssler, Karl Heinz
2
Kieliszewski, Cheryl A.
2
Krenkler, Wolfgang
2
Kuntsche, Peter
2
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Springer Fachmedien Wiesbaden
16
Springer Gabler <Firma>
4
Springer-Verlag GmbH
4
IGI Global
3
ICServ <5., 2017, Wien>
1
Palgrave Macmillan <Firma>
1
Peter Lang GmbH
1
Springer International Publishing
1
Springer Science + Business Media LLC
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SpringerLink / Bücher
48
International Journal of Financial Services Management
15
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Springer eBook Collection
11
Forum Dienstleistungsmanagement
10
Journal of service management
9
International journal of hospitality management
7
Journal of business research : JBR
7
Research
6
The journal of services marketing
5
Fokus Dienstleistungsmarketing
4
International journal of contemporary hospitality management
4
Lehrbuch
4
Service Science: Research and Innovations in the Service Economy
4
Journal of retailing and consumer services
3
Manufacturing & service operations management : M & SOM
3
Marketing intelligence & planning
3
Public management review
3
Service business
3
Service systems science
3
Services marketing quarterly
3
Springer eBooks / Business and Economics
3
The service industries journal
3
Academy of Management perspectives : AMP
2
Applied Marketing Science / Angewandte Marketingforschung
2
BWL Tourismus 8-2011
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Betriebswirtschaftliche Forschungsergebnisse
2
Business process management journal
2
Die Betriebswirtschaft : DBW
2
European journal of operational research : EJOR
2
Human resource management review
2
International Journal of Public Policy
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production research
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management : IJSOM
2
Journal of nonprofit & public sector marketing
2
Journal of service research : JSR
2
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ECONIS (ZBW)
320
RePEc
21
BASE
1
Showing
41
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342
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41
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
42
Configuring and pricing smart coproductive services
Sivakumar, S
;
Mahadevan, B.
- In:
European journal of operational research : EJOR
294
(
2021
)
2
,
pp. 779-789
Persistent link: https://www.econbiz.de/10012595908
Saved in:
43
Examining and comparing the facility management services of two universities : Asia and Europe perspectives
Dilusha Hemaal Kankanamge
;
Santoso, Djoen San
- In:
International journal of education economics and …
12
(
2021
)
3
,
pp. 267-293
Persistent link: https://www.econbiz.de/10012597983
Saved in:
44
Central activities of solution portfolio management
Hakanen, Taru
;
Jähi, Markus
- In:
International journal of services technology and …
27
(
2021
)
1/2
,
pp. 104-128
Persistent link: https://www.econbiz.de/10012503730
Saved in:
45
Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina
;
Pekkanen, Petra
;
Pirttilä, Timo
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
Saved in:
46
Business process management heuristics in IT service management : a case study for incident management
Pereira, Rúben
;
Vasconcelos, José Braga de
;
Rocha, Álvaro
- In:
Computational & mathematical organization theory
27
(
2021
)
3
,
pp. 264-301
Persistent link: https://www.econbiz.de/10012614864
Saved in:
47
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
48
Geschäftsmodelle - Serviceinnovationen - Implementierung
Bruhn, Manfred
(
ed.
);
Hadwich, Karsten
(
ed.
)
-
2021
Persistent link: https://www.econbiz.de/10012513351
Saved in:
49
Einsatzfelder - Akzeptanz - Kundeninteraktionen
Bruhn, Manfred
(
ed.
);
Hadwich, Karsten
(
ed.
)
-
2021
Persistent link: https://www.econbiz.de/10012513352
Saved in:
50
Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie
;
Clinton, Suzanne
;
Tyner, Lee
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
Saved in:
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