Skiba, Florian; Herstatt, Cornelius - Institut für Technologie- und Innovationsmanagement … - 2008
In this study we research user integration in the German service industry. Goal is to explorethe industrial practice … with regard to four dimensions of user integration, i.e., why, whom,how, and how successful the service industry integrates … explorativefindings for each distinct dimension of user integration. To better understand the interrelationof these dimensions, we also …