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~institution:"RWTH Aachen"
~subject:"Customer satisfaction"
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Customer satisfaction
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Understanding antecedents and moderators of post-complaint customer purchase behavior in online retailing
Aswege, Frederike von
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2020
Persistent link: https://www.econbiz.de/10012403851
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Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
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2017
Persistent link: https://www.econbiz.de/10011705406
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