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~institution:"Robert Schuman Centre for Advanced Studies"
~institution:"Svenska Handelshögskolan <Helsinki>"
~isPartOf:"Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan"
~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
4
Dienstleistung
2
Product quality
2
Produktqualität
2
Services
2
Bank
1
Bankwirtschaft
1
Decision
1
Dienstleistungsmarketing
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Economics of banking
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Hedvall, Maj-Britt
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Liljander, Veronica
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Storbacka, Kaj
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Strandvik, Tore
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Robert Schuman Centre for Advanced Studies
Svenska Handelshögskolan <Helsinki>
Published in...
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Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
EUI working paper / RSC
5
EUI working paper / MWP
3
Mediterranean programme series
2
Florence School of Regulation
1
Meddelanden från Svenska Handelshögskolan
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ECONIS (ZBW)
4
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1
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
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2
The nature of customer relationship profitability : analysis of relationships and customer bases in retail banking
Storbacka, Kaj
-
1994
Persistent link: https://www.econbiz.de/10000893387
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3
The process of self-care decision making
Hedvall, Maj-Britt
-
1994
Persistent link: https://www.econbiz.de/10000894176
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4
Tolerance zones in perceived service quality
Strandvik, Tore
-
1994
Persistent link: https://www.econbiz.de/10000896229
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