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~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"Global advertising practice in a borderless world"
~isPartOf:"The service industries journal"
~subject:"Service quality"
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Perceived power inbalance and customer dissatisfaction
Lee, Jungki
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1113-1137
Persistent link: https://www.econbiz.de/10003996106
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Service quality tolerance in creative business service relationships
Davies, Mark
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 91-110
Persistent link: https://www.econbiz.de/10003849573
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