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~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Call centre
22
Callcenter
22
Queueing theory
10
Warteschlangentheorie
10
Emotion
4
Customer service
3
Kundenservice
3
Operations Research
3
Operations research
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Service quality
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Theorie
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Theory
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USA
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United States
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queues
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Asymmetric information
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Asymmetrische Information
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Consumer behaviour
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Contract theory
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Dynamic programming
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Dynamische Optimierung
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Outsourcing
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Personalbeschaffung
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Vertragstheorie
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many-server queues
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structural estimation
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Age group
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Animal protection
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Ankündigungseffekt
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Gurvich, Itai
1
Lee, Hsiao-hui
1
Luedtke, James
1
Pinker, Edieal J.
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Rothbard, Nancy P.
1
Shumsky, Robert A.
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Tezcan, Tolga
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Wilk, Steffanie L.
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Academy of Management journal : AMJ
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of services marketing
4
The service industries journal
4
Manufacturing & service operations management : M & SOM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Journal of service research : JSR
2
Managing service quality : MSQ ; an international journal
2
Academic journal of economic studies
1
Achieving competitive advantage through quality management
1
Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Business process management journal
1
Developments in the call centre industry : analysis, changes, and challenges
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Employment relationships : new models of white-collar work
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
1
Global journal of business management : GJBM
1
Global journal of business research : GJBR
1
Information and organization
1
International journal of business excellence
1
International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
1
International journal of hospitality management
1
International journal of internet and enterprise management : IJIEM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of revenue management : IJRM
1
International journal of services and operations management
1
International journal of services, economics and management
1
International public management journal
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of marketing research : JMR
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of the Operational Research Society : OR
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1
Outsourcing a two-level service process
Lee, Hsiao-hui
;
Pinker, Edieal J.
;
Shumsky, Robert A.
- In:
Management science : journal of the Institute for …
58
(
2012
)
8
,
pp. 1569-1584
Persistent link: https://www.econbiz.de/10009613876
Saved in:
2
Waking up on the right or wrong side of the bed : start-of-workday mood, work events, employee affect, and performance
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
54
(
2011
)
5
,
pp. 959-980
Persistent link: https://www.econbiz.de/10009407907
Saved in:
3
Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
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