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~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Search: subject:"Call Center"
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Call centre
22
Callcenter
22
Queueing theory
10
Warteschlangentheorie
10
Emotion
4
Customer service
3
Dienstleistungsqualität
3
Kundenservice
3
Operations Research
3
Operations research
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Service quality
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Theorie
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Theory
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USA
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United States
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queues
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Asymmetric information
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Contract theory
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Dynamic programming
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Dynamische Optimierung
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Forecasting model
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Vertragstheorie
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Work behaviour
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many-server queues
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structural estimation
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Animal protection
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Ankündigungseffekt
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22
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Emadi, Seyed Morteza
3
Deshpande, Vinayak
2
Pang, Guodong
2
Perry, Ohad
2
Pinker, Edieal J.
2
Shumsky, Robert A.
2
Whitt, Ward
2
Akşin, Zeynep
1
Arlotto, Alessandro
1
Armony, Mor
1
Ashkanani, Ahmad M.
1
Ata, Barış
1
Bassamboo, Achal
1
Batt, Rosemary L.
1
Chan, Simon C. H.
1
Chick, Stephen E.
1
Colvin, Alexander James
1
Debo, Laurens G.
1
Diefendorff, James M.
1
Dunford, Benjamin B.
1
Gabriel, Allison S.
1
Gans, Noah
1
Gurvich, Itai
1
Hasija, Sameer
1
Hathaway, Brett A.
1
Hathaway, Brett Alan
1
Huang, Xu
1
Ibrahim, Rouba
1
Iravani, Seyed M. R.
1
Kolfal, Bora
1
Lam, Catherine K.
1
Lee, Hsiao-hui
1
Liao, Hui
1
Luedtke, James
1
Maitlis, Sally
1
Mumford, Kevin J.
1
Powers, Eric
1
Rothbard, Nancy P.
1
Schabram, Kira
1
Scheller-Wolf, Alan
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Academy of Management journal : AMJ
Management science : journal of the Institute for Operations Research and the Management Sciences
Manufacturing & service operations management : M & SOM
19
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Management Science
11
Sozialforschungsstelle Dortmund - Publikationen
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
European journal of industrial relations
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
Journal of vocational behavior
7
ILR review : the journal of work and policy
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
Manufacturing & Service Operations Management
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Industrial relations journal
4
International journal of services and operations management
4
Omega : the international journal of management science
4
Administrative Sciences : open access journal
3
Customer Relationship Management : the ultimate guide to efficient use of CRM
3
Economic and industrial democracy : EID ; an international journal
3
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ECONIS (ZBW)
22
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1
Impact of motivation and workload on service time components : an empirical analysis of
call
center
operations
Ashkanani, Ahmad M.
;
Dunford, Benjamin B.
;
Mumford, Kevin J.
- In:
Management science : journal of the Institute for …
68
(
2022
)
9
,
pp. 6697-6715
Persistent link: https://www.econbiz.de/10013373100
Saved in:
2
Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan
;
Emadi, Seyed Morteza
;
Deshpande, …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
Saved in:
3
The optimality of call provision terms
Powers, Eric
- In:
Management science : journal of the Institute for …
67
(
2021
)
10
,
pp. 6581-6601
Persistent link: https://www.econbiz.de/10012666730
Saved in:
4
Don't call us, we'll call you : an empirical study of caller behavior under a callback option
Hathaway, Brett A.
;
Emadi, Seyed Morteza
;
Deshpande, Vinayak
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1508-1526
Persistent link: https://www.econbiz.de/10012506002
Saved in:
5
Negotiating the challenges of a calling : emotion and enacted sensemaking in animal shelter work
Schabram, Kira
;
Maitlis, Sally
- In:
Academy of Management journal : AMJ
60
(
2017
)
2
,
pp. 584-609
Persistent link: https://www.econbiz.de/10011689407
Saved in:
6
Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba
;
Armony, Mor
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
63
(
2017
)
6
,
pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
Saved in:
7
Optimal hiring and retention policies for heterogeneous workers who learn
Arlotto, Alessandro
;
Chick, Stephen E.
;
Gans, Noah
- In:
Management science : journal of the Institute for …
60
(
2014
)
1
,
pp. 110-129
Persistent link: https://www.econbiz.de/10010345163
Saved in:
8
Emotional labor dynamics : a momentary approach
Gabriel, Allison S.
;
Diefendorff, James M.
- In:
Academy of Management journal : AMJ
58
(
2015
)
6
,
pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
Saved in:
9
The threshold effect of participative leadership and the role of leader information sharing
Lam, Catherine K.
;
Huang, Xu
;
Chan, Simon C. H.
- In:
Academy of Management journal : AMJ
58
(
2015
)
3
,
pp. 836-855
Persistent link: https://www.econbiz.de/10011336978
Saved in:
10
A logarithmic safety staffing rule for contact centers with call blending
Pang, Guodong
;
Perry, Ohad
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 73-91
Persistent link: https://www.econbiz.de/10010496074
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