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~isPartOf:"Advances in airline economics"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Airline
7
Fluggesellschaft
7
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Customer satisfaction
3
Relationship marketing
3
Air transport
2
Luftverkehr
2
Affective Engineering
1
Brasilien
1
Brazil
1
China
1
Complexity management
1
Consumer behaviour
1
Dienstleistungssektor
1
Einführung
1
Emotion
1
Feelings
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Großbritannien
1
Implementation
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Inter-firm cooperation
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Knowledge transfer
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Komplexitätsmanagement
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Konsumentenverhalten
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Lean Management
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Lean management
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Nordeuropa
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Quality management
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Qualitätsmanagement
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Reisevermittler
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Service industry
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South Korea
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Strategische Allianz
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Südkorea
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Taiwan
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English
3
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Chen, Po-tsang
1
Hu, Hsin-hui
1
Park, Jong Woo
1
Park, Min-Je
1
Shahin, Arash
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Yoo, Hanjoo
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Zairi, Mohamed
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Advances in airline economics
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of air transport management
45
Journal of travel and tourism marketing
14
Journal of retailing and consumer services
7
Tourism management : research, policies, practice
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Services marketing quarterly
6
International journal of business and economics
3
International journal of business policy and economics
3
Journal of business research : JBR
3
The TQM journal : the international review of organizational improvement
3
Tourism review
3
Asia Pacific journal of marketing and logistics
2
Contemporary economics
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
International journal of production economics
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
Journal of vacation marketing : an international journal
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Service business : an international journal
2
The journal of services marketing
2
The service industries journal
2
Transportation research / E : an international journal
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Advances in management accounting
1
Benchmarking : an international journal
1
Business and society review : a quarterly forum on the role of business in a free society
1
Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
1
Cogent business & management
1
Decision : official journal of Indian Institute of Management Calcutta
1
Enlightening tourism : ET ; a pathmaking journal
1
Eurasian business review
1
EuroMed journal of management : EMJM
1
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ECONIS (ZBW)
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Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
2
The mediating role of relational benefit between service quality and customer loyalty in airline industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1084-1095
Persistent link: https://www.econbiz.de/10009793751
Saved in:
3
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
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