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~isPartOf:"Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie"
~isPartOf:"Services marketing quarterly"
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Telecommunications industry
29
Telekommunikationssektor
29
Mobile communications
10
Mobilkommunikation
10
Telecommunications network
8
Telekommunikationsnetz
8
Dienstleistungsqualität
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Applied economics
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
82
Journal of regulatory economics
22
Information economics and policy : IEP
21
The privatisation of European telecommunications
13
Discussion paper / Centre for Economic Policy Research
12
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
11
Global business and organizational excellence : a review of research & best practices
10
Industrial and corporate change
9
International journal of business excellence
9
Business history
8
International journal of technology management : IJTM
8
Journal of retailing and consumer services
8
NBER working paper series
8
Review of industrial organization : RIO
8
SpringerLink / Bücher
8
Strategic change : SC ; briefings in entrepreneurial finance
8
Working paper / Indian Institute of Management, Ahmedabad
8
Working paper / National Bureau of Economic Research, Inc.
8
Harvard-Business-Manager : das Wissen der Besten
7
Intereconomics : review of European economic policy
7
International journal of business information systems : IJBIS
7
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
7
Viewpoint
7
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
7
Working paper
7
ILR review : the journal of work and policy
6
International journal of management and network economics : IJMNE
6
Journal of business ethics : JOBE
6
Netzwirtschaften & Recht : N & R ; Energie, Telekommunikation, Verkehr und andere Netzwirtschaften
6
The international journal of human resource management
6
The journal of media economics
6
African journal of business and economic research : AJBER
5
Economia e politica industriale
5
Faculty & research / Insead : working paper series
5
International journal of production economics
5
International journal of quality & reliability management
5
Journal of business research : JBR
5
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ECONIS (ZBW)
29
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1
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
2
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
3
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
4
Regulation and investment in the U.S. telecommunications industry
Ford, George S.
- In:
Applied economics
50
(
2018
)
56
,
pp. 6073-6084
Persistent link: https://www.econbiz.de/10012063392
Saved in:
5
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
6
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
7
Government policy, network externalities and mobile telecommunication services : evidence from OECD countries
Chung, J. H.
;
Yoo, T. H.
- In:
Applied economics
47
(
2015
)
19/21
,
pp. 2173-2183
Persistent link: https://www.econbiz.de/10010513324
Saved in:
8
Productivity change and its determinants among leading mobile operators in Europe
Usero, Belen
;
Asimakopoulos, Grigorios
- In:
Applied economics
45
(
2013
)
19/21
,
pp. 2915-2925
Persistent link: https://www.econbiz.de/10010192358
Saved in:
9
What determines productivity performance of telecommunications services industry? : a cross-country analysis
Ng, Eric C. Y.
- In:
Applied economics
44
(
2012
)
16/18
,
pp. 2359-2372
Persistent link: https://www.econbiz.de/10009572732
Saved in:
10
Screening competition in mobile telephony
Grzybowski, Lukasz
- In:
Applied economics
43
(
2011
)
16/18
,
pp. 2155-2163
Persistent link: https://www.econbiz.de/10009380106
Saved in:
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