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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of service management"
~subject:"Emotion"
~subject:"Kundenzufriedenheit"
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Emotion
Kundenzufriedenheit
Viral marketing
36
Virales Marketing
36
Consumer behaviour
30
Konsumentenverhalten
30
Customer satisfaction
12
Beziehungsmarketing
11
Relationship marketing
11
Brand image
7
Internet marketing
7
Markenimage
7
Online-Marketing
7
Social Web
7
Social web
7
Word-of-mouth
7
Brand management
6
Confidence
6
Dienstleistungsqualität
6
Markenführung
6
Service quality
6
Vertrauen
6
Communication
5
Advertising
3
Customer integration
3
Kommunikation
3
Kundenintegration
3
Marketing management
3
Marketingmanagement
3
Online retailing
3
Online-Handel
3
Social media
3
Trust
3
Werbung
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Word of mouth
3
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Brand
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China
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13
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Abbas, Jawad
1
Bradley, Graham L.
1
Casidy, Riza
1
Chinelato, Flavia Braga
1
Christ-Brendemühl, Sonja
1
Dwivedi, Abhishek
1
Fisk, Raymond P.
1
Ha, Young
1
Harris, Lloyd C.
1
Hussin, Nazimah
1
Hwang, Jinsoo
1
Im, Hyunjoo
1
Johnson, Lester W.
1
Kim, Heather Markham
1
Klaus, Philipp
1
Leckie, Civilai
1
Lee, JungHoon
1
Leroi-Werelds, Sara
1
Mahadi, Batiah
1
Maklan, Stan
1
Muhammad, Lakhi
1
Oliveira, Alessandro Silva de
1
Saleem, Muhammad Abid
1
Schaarschmidt, Mario
1
Souki, Gustavo Quiroga
1
Swinnen, Gilbert
1
Sysalova, Hana
1
Ul Haq, Muhammad Zia
1
Wang, Yun-chen
1
Weber, Karin
1
Willems, Kim
1
Wu, Paul C. S.
1
Yaseen, Asif
1
Zahra, Sadaf
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Asia Pacific journal of marketing and logistics
Journal of service management
Journal of retailing and consumer services
46
International journal of hospitality management
30
Journal of business research : JBR
29
Tourism management : research, policies, practice
20
Journal of hospitality marketing & management
19
International journal of contemporary hospitality management
16
Journal of travel and tourism marketing
16
Psychology & marketing
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Cogent business & management
11
The journal of services marketing
11
The journal of product & brand management
10
European journal of marketing : EJM
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Service business
7
The service industries journal
7
The TQM journal : the international review of organizational improvement
6
International journal of electronic marketing and retailing : IJEMR
5
International journal of internet marketing and advertising : IJIMA
5
International journal of leisure and tourism marketing : IJLTM
5
Journal of electronic commerce research : JECR
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing management : MM
5
Journal of strategic marketing
5
Services marketing quarterly
5
The international review of retail, distribution and consumer research
5
The journal of brand management : an international journal
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
4
International journal of quality and service sciences
4
International journal of retail and distribution management
4
International journal of services and operations management
4
International journal of technology marketing : IJTMkt
4
Journal of destination marketing & management
4
Journal of global marketing
4
Journal of hospitality and tourism insights
4
Journal of marketing
4
Journal of marketing communications
4
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ECONIS (ZBW)
13
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1
Do satisfied customers recommend restaurants? : the moderating effect of engagement on social networks on the relationship between satisfaction and eWOM
Chinelato, Flavia Braga
;
Oliveira, Alessandro Silva de
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2765-2784
Persistent link: https://www.econbiz.de/10014430284
Saved in:
2
Differences between robot servers and human servers in brand modernity, brand love and behavioral intentions in the restaurant industry
Kim, Heather Markham
;
Abbas, Jawad
;
Ul Haq, Muhammad Zia
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
7
,
pp. 1774-1788
Persistent link: https://www.econbiz.de/10014315894
Saved in:
3
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
4
Examining drivers and outcomes of social media brand engagement
Leckie, Civilai
;
Dwivedi, Abhishek
;
Johnson, Lester W.
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
2
,
pp. 350-367
Persistent link: https://www.econbiz.de/10013163333
Saved in:
5
Influence of social capital on customer's relationship satisfaction in the Pakistani banking industry
Muhammad, Lakhi
;
Mahadi, Batiah
;
Hussin, Nazimah
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1036-1054
Persistent link: https://www.econbiz.de/10011796573
Saved in:
6
Impact of service quality and trust on repurchase intentions : the case of Pakistan airline industry
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Yaseen, Asif
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1136-1159
Persistent link: https://www.econbiz.de/10011796585
Saved in:
7
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
8
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
9
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
10
The role of brand orientation in the higher education sector : a student-perceived paradigm
Casidy, Riza
- In:
Asia Pacific journal of marketing and logistics
25
(
2013
)
5
,
pp. 803-820
Persistent link: https://www.econbiz.de/10010228957
Saved in:
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