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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Solberg Søilen, Klaus"
~subject:"Kano model"
~subject:"Relationship marketing"
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Asia Pacific journal of marketing and logistics
Managing service quality : MSQ ; an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
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