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~isPartOf:"Asia-Pacific journal of business administration"
~isPartOf:"Journal of business strategy"
~isPartOf:"Journal of global information management : an official publication of the Information Resources Management Association"
~subject:"Social Web"
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Asia-Pacific journal of business administration
Journal of business strategy
Journal of global information management : an official publication of the Information Resources Management Association
Journal of business research : JBR
5
Journal of hospitality marketing & management
4
Business horizons
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
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International journal of contemporary hospitality management
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Accounting perspectives : a journal of The Canadian Academic Accounting Association
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GfK marketing intelligence review : Marketingforschung für die Praxis
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International journal of electronic commerce : IJEC
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International journal of electronic customer relationship management : IJECRM
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International journal of hospitality management
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International journal of innovation science
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of social entrepreneurship and innovation : IJSEI
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"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
2
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
3
Corporate Facebook pages : when "fans" attack
Champoux, Valerie
;
Durgee, Julia
;
McGlynn, Lauren
- In:
Journal of business strategy
33
(
2012
)
2
,
pp. 22-30
Persistent link: https://www.econbiz.de/10009537297
Saved in:
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