//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Auditing : a journal of practice & theory"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Consumer behaviour
1,930
Konsumentenverhalten
1,929
Einzelhandel
666
Retail trade
666
Relationship marketing
592
Beziehungsmarketing
591
Service quality
506
Financial audit
440
Wirtschaftsprüfung
440
Customer satisfaction
425
Kundenzufriedenheit
423
Online retailing
384
Online-Handel
384
Brand management
286
Markenführung
286
Brand image
243
Markenimage
243
Social Web
220
Social web
220
E-commerce
204
Electronic Commerce
203
Internet marketing
183
Online-Marketing
182
Brand
167
Markenartikel
164
Emotion
157
USA
152
United States
152
Confidence
134
Vertrauen
134
Food retailing
130
Lebensmitteleinzelhandel
130
Distribution channel
126
Vertriebsweg
126
Viral marketing
122
Virales Marketing
122
Fee (Remuneration)
103
Honorar
103
Theorie
100
more ...
less ...
Online availability
All
Undetermined
375
Type of publication
All
Article
504
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
505
Case study
2
Fallstudie
2
Aufsatzsammlung
1
Language
All
English
Author
All
Prentice, Catherine
11
Söderlund, Magnus
8
Hoitash, Rani
5
Kim, Jeong-bon
5
Knechel, W. Robert
5
Park, Jungkun
5
Quach, Sara
5
Abbott, Lawrence J.
4
Gong, Taeshik
4
Guo, Peng
4
Hoitash, Udi
4
Paul, Justin
4
Prybutok, Victor R.
4
Reffett, Andrew
4
Rokonuzzaman, Md
4
Zang, Yoonseok
4
Bedard, Jean C.
3
Brown, J. Owen
3
Choi, Jong-hag
3
Eshleman, John Daniel
3
Gul, Ferdinand A.
3
Harun, Ahasan
3
Hatfield, Richard C.
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Lim, Chee Yeow
3
Monroe, Gary S.
3
Mortimer, Gary
3
Newton, Nathan J.
3
Park, Eunil
3
Paterson, Jeffrey S.
3
Peters, Gary F.
3
Sharma, Divesh S.
3
Wang, Dechun
3
Zhao, Yuping
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Andiola, Lindsay M.
2
more ...
less ...
Published in...
All
Auditing : a journal of practice & theory
Journal of retailing and consumer services
International journal of hospitality management
401
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
International journal of contemporary hospitality management
161
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service research
58
The international journal of bank marketing : IJBM
58
Journal of health organization and management
57
more ...
less ...
Source
All
ECONIS (ZBW)
505
Showing
1
-
10
of
505
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Audit partner engagement in charities and client financial reporting quality
De Franco, Gus
;
Ji, Yuan
;
Zhang, Yinqi
- In:
Auditing : a journal of practice & theory
43
(
2024
)
2
,
pp. 73-102
Persistent link: https://www.econbiz.de/10014536432
Saved in:
2
Audit team distance and audit quality threatening behavior
Annelin, Alice
;
Che, Limei
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014486999
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
Client employee training and audit efficiency
Friedrich, Christian
;
Knechel, W. Robert
;
Sofla, Amin S.
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10014487003
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
8
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
9
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
10
The impact of the type of cybersecurity assurance service and cybersecurity incidents on investor perceptions and decisions
Perols, Rebecca R.
- In:
Auditing : a journal of practice & theory
43
(
2024
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10015051798
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->