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~isPartOf:"Australasian marketing journal"
~isPartOf:"Psychology & marketing"
~source:"econis"
~subject:"Kundenservice"
~subject:"Qualifikation"
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Kundenservice
Qualifikation
Dienstleistungsberufe
6
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Beziehungsmarketing
4
Customer satisfaction
4
Kundenzufriedenheit
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Relationship marketing
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Australasian marketing journal
Psychology & marketing
The journal of services marketing
8
Journal of service research : JSR
3
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
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AMS-Report
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The Oxford handbook of offshoring and global employment
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CLIC executive briefing
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Economia dei servizi : mercati, istituzioni, management
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Graue Reihe
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Harvard business review : HBR
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of contemporary hospitality management
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International journal of quality and service sciences
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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International journal of selection and assessment
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International journal of services and operations management
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Journal for global business advancement : JGBA
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Journal of business research : JBR
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Journal of international economics
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Journal of retailing
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Journal of retailing and consumer services
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Journal of service research
1
Journal of service theory and practice : JSTP
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
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New technology, work and employment
1
Operations management : a strategic approach
1
Organization : the critical journal of organization, theory and society
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Oxford bulletin of economics and statistics
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Reassessing the employment relationship
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SFB 649 discussion paper
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The American economic review
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The review of economic studies
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
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