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~isPartOf:"Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)"
~isPartOf:"International journal of hospitality management"
~subject:"Airbnb"
~subject:"China"
~subject:"Krankenhaus"
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Search: subject_exact:"Customer complaints"
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Airbnb
China
Krankenhaus
Beschwerdemanagement
57
Complaint management
57
Dienstleistungsqualität
45
Service quality
45
Customer satisfaction
34
Kundenzufriedenheit
34
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
24
Konsumentenverhalten
24
Service failure
16
Customer service
15
Kundenservice
15
Service recovery
12
Emotion
10
Gastronomie
10
Restaurant industry
10
Dienstleistungssektor
8
Service industry
8
Gastgewerbe
7
Hospitality industry
7
Hotel industry
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Hotellerie
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United States
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Gerechtigkeit
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Mobile communications
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Mobilkommunikation
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Scenario analysis
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Szenariotechnik
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Tourism industry
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Tourismuswirtschaft
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Virales Marketing
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Andajigarmaroudi, Saeed
1
Butcher, Ken
1
Cheng, Simone
1
De Villiers, Rouxelle
1
Golmohammadi, Alireza
1
Hsu, Cathy H. C.
1
Jahandideh, Behrouz
1
Kim, Hyunsu
1
Lam, Terry
1
Lee, Yun Lok
1
Li, Mimi
1
Liu, Zhaoping
1
Lu, Lu
1
Manu C
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Meng, Fang
1
Miao, Li
1
Mihalik, Brian J.
1
Mody, Makarand Amrish
1
Moon, Hyoungeun
1
O'Gorman, Kevin D.
1
Paul, Justin
1
Qiu, Shangzhi
1
So, Kevin Kam Fung
1
Sreejesh, S.
1
Taheri, Babak
1
Tipgomut, Pornchanoke
1
Weber, Karin
1
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1
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
International journal of hospitality management
International journal of contemporary hospitality management
3
Nankai business review international
3
Journal of air transport management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
Krankenhausmanagement : Strategien, Konzepte, Methoden
2
Service business
2
China economic journal : the official journal of the China Center for Economic Research (CCER) at Peking University
1
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
1
Handbook on business information systems
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Health care management review : HCM review
1
International journal of quality and service sciences
1
Journal of business research : JBR
1
Journal of consumer behaviour : an international research review
1
Journal of international marketing
1
Journal of nonprofit & public sector marketing
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
McCombs Research Paper Series
1
PIDE working papers
1
Services marketing quarterly
1
The journal of consumer marketing
1
The journal of services marketing
1
Thunderbird international business review
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Wissenschaftliche Reihe BWL-Gesundheitsmanagement
1
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1
Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes
De Villiers, Rouxelle
;
Woodside, Arch G.
;
Tipgomut, …
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
2
,
pp. 164-180
Persistent link: https://www.econbiz.de/10014252829
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
4
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
5
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
6
The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi
;
Qiu, Shangzhi
;
Liu, Zhaoping
- In:
International journal of hospitality management
57
(
2016
),
pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
Saved in:
7
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
8
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
9
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
10
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
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