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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"Total quality management & business excellence"
~subject:"Quality management"
~subject:"service quality"
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Quality management
service quality
Qualitätsmanagement
320
Dienstleistungsqualität
62
Service quality
62
Firm performance
42
Unternehmenserfolg
42
Standardisierung
41
Standardization
41
Lean Management
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quality management
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Antony, Jiju
20
Cudney, Elizabeth A.
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Sampaio, Paulo
6
Chiarini, Andrea
5
Edgeman, Rick
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Gremyr, Ida
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Marimon, Frederic
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Miguel, Paulo Augusto Cauchick
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Medeiros, Denise Dumke de
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4
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3
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Elg, Mattias
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3
Gotzamani, Katerina
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Jayaraman, Raja
3
Kuluriōtēs, Dēmētrios
3
Martin, Jason
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Materla, Tejaswi
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Metaxas, Ioannis N.
3
Park, Sang-June
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Psomas, Evangelos
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Carvalho, André M.
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Carvalho, Raíssa Souto Maior Corrêa de
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Benchmarking : an international journal ; BIJ
Global business and organizational excellence : a review of research & best practices
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
396
International journal of production research
349
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Beiträge zur Hochschulpolitik
43
Europäische Hochschulschriften / 5
43
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Springer eBook Collection
35
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
A Productivity Press book
32
Gabler Edition Wissenschaft
32
European research studies
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
320
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1
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320
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1
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
2
How to develop standardized work for business processes in the transactional office environment
Ahmadi, Taher
;
Rahmani, Nooshin
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1719-1732
Persistent link: https://www.econbiz.de/10014369722
Saved in:
3
ISO 9001 maintenance, decertification and recertification : a systematic literature review
Camango, Crispim
;
Cândido, Carlos J. F.
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1764-1796
Persistent link: https://www.econbiz.de/10014369726
Saved in:
4
Operational excellence, organizational culture, and agility : bridging the gap between quality and adaptability
Carvalho, André M.
;
Sampaio, Paulo
;
Rebentisch, Eric S.
; …
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1598-1628
Persistent link: https://www.econbiz.de/10014320317
Saved in:
5
Indicators for TQM 4.0 model : Delphi method and analytic hierarchy process (AHP) analysis
Thi Anh Van Nguyen
;
Tucek, David
;
Nhat Tan Pham
- In:
Total quality management & business excellence
34
(
2023
)
2
,
pp. 220-234
Persistent link: https://www.econbiz.de/10013550049
Saved in:
6
Entrepreneurial failure analysis using quality management approaches
Safari, Arsalan
;
Das, Amit
- In:
Total quality management & business excellence
34
(
2023
)
2
,
pp. 235-260
Persistent link: https://www.econbiz.de/10013550050
Saved in:
7
Quality assurance in supply chains during the COVID-19 pandemic : empirical evidence on organisational resilience of conformity assessment bodies
Mirtsch, Mona
;
Koch, Claudia
;
Ashari, Parsa Asna
; …
- In:
Total quality management & business excellence
34
(
2023
)
5
,
pp. 615-636
Persistent link: https://www.econbiz.de/10013550263
Saved in:
8
Why won't you leave the process alone? : exploring emotional, motivational and cognitive mechanisms triggering tampering
Smeds, Magdalena
;
Martin, Jason
;
Elg, Mattias
;
Gremyr, Ida
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 791-805
Persistent link: https://www.econbiz.de/10013550288
Saved in:
9
Workplace stress and health : the connection to quality management
Lagrosen, Stefan
;
Lagrosen, Yvonne
- In:
Total quality management & business excellence
33
(
2022
)
1
,
pp. 113-126
Persistent link: https://www.econbiz.de/10012821360
Saved in:
10
"Lean on me" : an integrative literature review on the middle management role in lean
Reynders, Philipp
;
Kumar, Maneesh
;
Found, Pauline
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 318-354
Persistent link: https://www.econbiz.de/10013166870
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