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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Journal of operations management"
~subject:"Dienstleistungsqualität"
~subject:"Prozessmanagement"
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Dienstleistungsqualität
Prozessmanagement
Quality management
113
Qualitätsmanagement
113
Benchmarking
34
Service quality
22
Business process management
16
Industrie
15
Lieferkette
15
Manufacturing industries
15
Supply chain
15
Firm performance
14
Unternehmenserfolg
14
Performance measurement
12
Performance-Messung
12
USA
12
United States
12
AHP approach
10
AHP-Verfahren
10
India
9
Indien
9
Product quality
9
Produktqualität
9
Standardisierung
9
Standardization
9
Business excellence
7
Erfolgsfaktor
7
Hospital
7
Krankenhaus
7
Success factor
7
Continuous improvement
6
Einführung
6
Higher education institution
6
Hochschule
6
Implementation
6
Innovation
6
Lean Management
6
Lean Production
6
Lean management
6
Lean production
6
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33
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English
33
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Attri, Rajesh
2
McFadden, Kathleen L.
2
Nair, Anand
2
Tsiotras, George
2
Abdel-Aziz AlSaleh, Noor
1
Ahire, Sanjay L.
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Aquino, Andre Tavares de
1
Batista, Deise Araújo de
1
Bhupender Singh
1
Boyer, Kenneth K.
1
Bullington, Kimball
1
Carvalho, Marly M.
1
Chithambaranathan, P.
1
Cooper, M. Bixby
1
Dal Forno, Ana Júlia
1
Daynes, Kristine S.
1
Ding, Xin
1
Dobrzykowski, David D.
1
Dorion, Eric
1
Eberle, Luciene
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Forcellini, Fernando Antonio
1
Gardner, John W.
1
Goldstein, Susan Meyer
1
Golmohammadi, Davood
1
Gopalam, Rema
1
Gotzamani, Katerina
1
Gray, John V.
1
Grover, Sandeep
1
Harwinder Singh
1
Iossifova, Albena R.
1
Jacobs, Brian W.
1
Jagdeep Singh
1
Junnonen, Juha-Matti
1
Kipper, Liane Mahlmann
1
Koilakuntla, Maddulety
1
Kärnä, Sami
1
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Benchmarking : an international journal ; BIJ
Journal of operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
120
International journal of productivity and quality management : IJPQM
110
The TQM journal : the international review of organizational improvement
89
International journal of quality & reliability management
87
International journal of production research
66
Quality management journal : QMJ
57
Total quality management & business excellence
57
International journal of six sigma and competitive advantage : IJSSCA
39
International journal of services and operations management
34
International journal of quality and service sciences
32
Business process management journal
31
International journal of production economics
23
Journal of health organization and management
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of process management and benchmarking : IJPMB
20
Health care management review : HCM review
19
International journal of hospitality management
19
SpringerLink / Bücher
19
International journal of business information systems : IJBIS
18
Journal of industrial engineering and management : JIEM
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
15
European research studies
15
Managing service quality : MSQ ; an international journal
15
Journal of air transport management
14
Cogent business & management
13
European journal of operational research : EJOR
13
International journal of business excellence
13
International journal of contemporary hospitality management
13
International journal of services and operations management : IJSOM
13
Manufacturing & service operations management : M & SOM
12
Service business
12
The service industries journal
12
Benchmarking : an international journal
11
Europäische Hochschulschriften / 5
11
Gabler Edition Wissenschaft
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of services and standards
11
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ECONIS (ZBW)
33
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1
Analysis of interaction among the barriers to 5S implementation using interpretive structural modeling aproach
Attri, Rajesh
;
Bhupender Singh
;
Mehra, Sunil
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 1834-1853
Persistent link: https://www.econbiz.de/10011743848
Saved in:
2
Modelling the quality enabled factors in initiation stage of production system life cycle
Attri, Rajesh
;
Grover, Sandeep
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 163-183
Persistent link: https://www.econbiz.de/10011626123
Saved in:
3
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
4
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
Saved in:
5
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
6
Lean implementation and process approach : an exploratory study
Rymaszewska, Anna
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
5
,
pp. 1122-1137
Persistent link: https://www.econbiz.de/10011742680
Saved in:
7
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
8
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
9
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
10
Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.
;
McFadden, Kathleen L.
; …
- In:
Journal of operations management
42/43
(
2016
),
pp. 39-51
Persistent link: https://www.econbiz.de/10011492306
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