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~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"The service industries journal"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Glossar enthalten"
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Search: subject_exact:"Computergestützte Qualitätssicherung"
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Quality management
95
Qualitätsmanagement
95
Benchmarking
34
Dienstleistungsqualität
30
Service quality
30
Performance measurement
15
Performance-Messung
15
Customer satisfaction
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Kundenzufriedenheit
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Product quality
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Aufsatz in Zeitschrift
Glossar enthalten
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95
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Miguel, Paulo Augusto Cauchick
4
Andrietta, João Marcos
2
Attri, Rajesh
2
Chen, Li-Fei
2
Gotzamani, Katerina
2
Joshi, Rakesh
2
Medeiros, Denise Dumke de
2
Psomas, Evangelos
2
Singh, Bikram Jit
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Su, Chao-Ton
2
Sweis, Rateb J.
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Tarí, Juan José
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Tsiotras, George
2
Abdel-Aziz AlSaleh, Noor
1
Abusa, Fuzi M.
1
Adebanjo, Dotun
1
Adewunmi, Yewande Adetoro
1
Ahmad, Mohammad Munir
1
Ahmed, Shamsuddin
1
Akamavi, Raphaël K.
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Ali, Sadia Samar
1
Alonso, Mar
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Alonso-Almeida, María del Mar
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Amagoh, Francis
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Anderson, Sidney T.
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Anuar, Afdiman
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Aquino, Andre Tavares de
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Araújo, Claudia Affonso Silva
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Asif, Muhammad
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Audretsch, David B.
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Augustyn, Marcjanna M.
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Azgaldov, Garry G.
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Baek, Unji
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Bagodi, Virupaxi
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Balbastre-Benavent, Francisco
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Bandarrigian, Sara
1
Batista, Deise Araújo de
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Belay, Alemu Moges
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Benchmarking : an international journal ; BIJ
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
395
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
167
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
European research studies
31
International journal of business excellence : IJBEX
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
Production and operations management : an international journal of the Production and Operations Management Society
29
International journal of business information systems : IJBIS
28
Journal of business research : JBR
27
Benchmarking : an international journal
26
International journal of product development : IJPD
26
International journal of project management : the journal of The International Project Management Association
26
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ECONIS (ZBW)
95
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1
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
2
Competing models of quality management and financial performance improvement
Augustyn, Marcjanna M.
;
Elshaer, Ibrahim A.
;
Akamavi, …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 803-831
Persistent link: https://www.econbiz.de/10012623975
Saved in:
3
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
4
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
5
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
6
Effects of individual resources and team-member exchange on service quality
Baek, Unji
;
Olya, Hossein
;
Lee, Seul Ki
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 584-606
Persistent link: https://www.econbiz.de/10011880865
Saved in:
7
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
8
Analysis of interaction among the barriers to 5S implementation using interpretive structural modeling aproach
Attri, Rajesh
;
Bhupender Singh
;
Mehra, Sunil
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 1834-1853
Persistent link: https://www.econbiz.de/10011743848
Saved in:
9
Modelling the quality enabled factors in initiation stage of production system life cycle
Attri, Rajesh
;
Grover, Sandeep
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 163-183
Persistent link: https://www.econbiz.de/10011626123
Saved in:
10
Model for formulating competitive strategy : the supplementary health sector case
Santos, Raniere Rodrigues dos
;
Melo, Fagner José …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 219-243
Persistent link: https://www.econbiz.de/10011626133
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