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~isPartOf:"Borders in service : enactments of nationhood in transnational call centres"
~isPartOf:"The journal of services marketing"
~subject:"Arbeitsmobilität"
~subject:"Beschwerdemanagement"
~subject:"Indien"
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Borders in service : enactments of nationhood in transnational call centres
The journal of services marketing
The next available operator : managing human resources in Indian business process outsourcing industry
8
New technology, work and employment
5
The international journal of human resource management
4
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
3
Work, employment & society : a journal of the British Sociological Association
3
Case studies on outsourcing trends ; Vol. 1
2
Employee relations
2
Human relations
2
Industrial relations : a journal of economy & society
2
Industrial relations journal
2
International journal of intelligent enterprise : IJIE
2
Internationale Wirtschaftspartner
2
Journal of vocational behavior
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Organizing and managing in the era of globalization
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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Routledge research on gender in Asia series
2
Work and life in the global economy : a gendered analysis of service work
2
Asia Pacific : journal of human resources
1
Asia Pacific journal of human resources : APJHR
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Brookings trade forum
1
Decision support systems : DSS ; the international journal
1
Development and change
1
Developments in the call centre industry : analysis, changes, and challenges
1
Economic and industrial democracy : EID ; an international journal
1
Entrepreneurship development in India
1
Expanding the boundaries of work-family research : a vision for the future
1
Gabler
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Global business review
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Handbook of employment and society : working space
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Handbook of research on knowledge-intensive organizations
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Harvard-Business-Manager : das Wissen der Besten
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International journal of business innovation and research : IJBIR
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International journal of contemporary hospitality management
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
2
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
3
Insights into the Indian call centre industry : can internal marketing help tackle high employee turnover?
Budhwar, Pawan S.
;
Varma, Arup
;
Malhotra, Neeru
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 351-362
Persistent link: https://www.econbiz.de/10009525728
Saved in:
4
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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