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~isPartOf:"British journal of management : BJM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Knowledge transfer"
~subject:"Lernende Organisation"
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British journal of management : BJM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
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ANP-based knowledge management solutions framework for the long-term complaint knowledge transfer
Hellebrandt, Thomas
;
Heine, Ina
;
Schmitt, Robert
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1074-1088
Persistent link: https://www.econbiz.de/10011918851
Saved in:
2
Ingnorance isn't bliss : complaint experience and organizational learning in the California nursing home industry, 1997 - 2004
Desai, Vinit M.
- In:
British journal of management : BJM
21
(
2010
)
4
,
pp. 829-842
Persistent link: https://www.econbiz.de/10008759576
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