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~isPartOf:"Business process management journal"
~isPartOf:"Global journal of business management : GJBM"
~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
~subject:"Organizational change"
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Search: subject:"Qualitätssicherung"
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Customer satisfaction
Organizational change
Quality management
91
Qualitätsmanagement
91
Business process management
28
Prozessmanagement
28
Dienstleistungsqualität
20
Service quality
20
Organisatorischer Wandel
19
Firm performance
10
Kundenzufriedenheit
10
Lean Management
10
Lean Production
10
Lean management
10
Lean production
10
Unternehmenserfolg
10
Industrie
9
Lieferkette
9
Manufacturing industries
9
Supply chain
9
Gesundheitsversorgung
8
Health care
8
Product quality
8
Produktqualität
8
Erfolgsfaktor
7
Success factor
7
Gesundheitswesen
6
Health care system
6
Hospital
6
Krankenhaus
6
Performance measurement
6
Performance-Messung
6
Process improvement
6
Beziehungsmarketing
5
Innovation
5
Lieferantenmanagement
5
Relationship marketing
5
Standardisierung
5
Standardization
5
Supplier relationship management
5
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27
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27
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Bhaskar, Hari Lal
2
Abeygunasekera, Ahangama Withanage Janitha Chandimali
1
AlShathry, Omar
1
Alhaqbani, Abdullah
1
Alotaibi, Youseef
1
Arif, Seema
1
Assadej Vanichchinchai
1
Awasthi, Anjali
1
Bandara, Wasana
1
Blanco-Oliver, Antonio
1
Borchardt, Miriam
1
Camgöz-Akdağ, Hatice
1
Carrera-Loba, Rodrigo
1
Carrera-Lobato, Paulina
1
Curatolo, Niccolo
1
Devika Nadarajah
1
Douglas, Jacqueline Ann
1
Ergin, K. Nazlı
1
Garcia, Gabriel Adolfo
1
Gheitasi, Majid
1
Hakim, Amin
1
Hansen, David
1
Hossain, Sahadat
1
Huet, Jean-Charles
1
Imer, H. Pınar
1
Kabaale, Edward
1
Kalamas, Maria
1
Karout, Racha
1
Kituyi, Geoffrey Mayoka
1
Klein, Leander Luiz
1
Lamouri, Samir
1
Laroche, Michel
1
Librelato, Tatiane Pereira
1
Lin, Hai
1
Liu, Fei
1
Liutkevičienė, Indrė
1
Lobato-Calleros, Maria Odette
1
Lu, Lin
1
Makdessian, Lucy
1
Martín-Ruiz, David
1
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Business process management journal
Global journal of business management : GJBM
Journal of business research : JBR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
The TQM journal : the international review of organizational improvement
58
International journal of productivity and quality management : IJPQM
51
Total quality management & business excellence
32
International journal of quality & reliability management
23
International journal of quality and service sciences
20
Quality management journal : QMJ
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
Managing service quality : MSQ ; an international journal
10
The service industries journal
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of six sigma and competitive advantage : IJSSCA
9
Health care management review : HCM review
8
International journal of business information systems : IJBIS
8
International journal of information systems and change management : IJISCM
8
International journal of production economics
8
International journal of services, economics and management
8
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
8
Journal of industrial engineering and management : JIEM
8
SpringerLink / Bücher
8
Cogent business & management
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of production research
7
Journal of health organization and management
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
A Productivity Press book
6
Amfiteatru economic : an economic and business research periodical
6
Benchmarking : an international journal ; BIJ
6
International journal of services and operations management : IJSOM
6
Benchmarking : an international journal
5
International journal of business excellence
5
International journal of services technology and management
5
Operations management research : OMR ; advancing practice through theory
5
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ECONIS (ZBW)
27
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27
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1
Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective
Klein, Leander Luiz
;
Naranjo, Fernando
;
Douglas, …
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1584-1606
Persistent link: https://www.econbiz.de/10014338465
Saved in:
2
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
3
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
4
Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain : an integrated approach
Orji, Ifeyinwa Juliet
;
U-Dominic, Chukwuebuka Martinjoe
- In:
Business process management journal
28
(
2022
)
5/6
,
pp. 1301-1342
Persistent link: https://www.econbiz.de/10013455033
Saved in:
5
Leveraging capabilities for digitally supported process improvement : a framework for combining Lean and ERP
Liutkevičienė, Indrė
;
Rytter, Niels
;
Hansen, David
- In:
Business process management journal
28
(
2022
)
3
,
pp. 765-783
Persistent link: https://www.econbiz.de/10013380743
Saved in:
6
How to make it stick? : institutionalising process improvement initiatives
Abeygunasekera, Ahangama Withanage Janitha Chandimali
; …
- In:
Business process management journal
28
(
2022
)
3
,
pp. 807-833
Persistent link: https://www.econbiz.de/10013380758
Saved in:
7
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
8
Six Sigma model of transfer of development capability
Myszewski, Jan M.
- In:
Business process management journal
23
(
2017
)
4
,
pp. 857-872
Persistent link: https://www.econbiz.de/10011723301
Saved in:
9
Role of leadership in performance excellence
Hossain, Sahadat
;
Saleh, Fariha
- In:
Global journal of business management : GJBM
10
(
2016
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10011628145
Saved in:
10
The impact of middle management commitment on improvement initiatives in public organisations
Alhaqbani, Abdullah
;
Reed, Deborah M.
;
Savage, Barbara M.
; …
- In:
Business process management journal
22
(
2016
)
5
,
pp. 924-938
Persistent link: https://www.econbiz.de/10011609762
Saved in:
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