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~isPartOf:"CESifo working papers"
~isPartOf:"European journal of marketing : EJM"
~person:"Prykop, Catja"
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Customer satisfaction
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The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
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