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~isPartOf:"CHE research paper"
~isPartOf:"International journal of pharmaceutical and healthcare marketing"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"NBER Working Paper"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Patienten
69
Patients
69
Hospital
30
Krankenhaus
30
Gesundheitsversorgung
26
Health care
26
Service quality
23
Gesundheitswesen
18
Health care system
18
Physicians
15
Ärzte
15
Customer satisfaction
11
Kundenzufriedenheit
11
Gesundheitskosten
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Health care costs
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Consumer behaviour
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Estimation
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Konsumentenverhalten
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Schätzung
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Arzneimittel
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Pharmaceuticals
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Quality management
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Qualitätsmanagement
7
Großbritannien
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United Kingdom
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Beziehungsmarketing
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Hospital costs
5
Hospital financing
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Krankenhausfinanzierung
5
Krankenhauskosten
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Relationship marketing
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Competition
4
Experiment
4
Gesundheit
4
Gesundheitsreform
4
Health
4
Health care reform
4
Health insurance
4
Krankenversicherung
4
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English
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Gravelle, Hugh
4
Gutacker, Nils
3
Moscelli, Giuseppe
3
Siciliani, Luigi
3
Bartel, Ann P.
2
Ajarmah, Balqees Salem
1
Akbolat, Mahmut
1
Amarat, Mustafa
1
Beaulieu, Nancy Dean
1
Bojke, Chris
1
Cadet, Fabienne
1
Chalikias, Miltiadis
1
Chan, Carri
1
Daidone, Silvio
1
Das, Jishnu
1
Devlin, Nancy
1
Dias, Ana Alexandra da Costa
1
Drosos, Dimitris
1
Farzin, Milad
1
Fatema, Kaniz
1
Fattahi, Majid
1
Goldman, Dana P.
1
Golrizgashti, Seyedehfatemeh
1
Hashem, Tareq N.
1
Hiyassat, Mohammed
1
Holla, Alaka
1
Howard, Lindsey
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Ilkhanizadeh, Shiva
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1
Khaleel, Marwan
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Khrais, Huthaifah
1
Khraisat, Alaa
1
Kim, Song-Hee
1
Luigi, Siciliani
1
Makvandi, Rosha
1
Malik, Shahab Alam
1
Malik, Shujah Alam
1
Martin, William
1
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CHE research paper
International journal of pharmaceutical and healthcare marketing
International journal of productivity and quality management : IJPQM
NBER Working Paper
Health care management review : HCM review
33
Journal of health organization and management
21
Health marketing quarterly
17
The TQM journal : the international review of organizational improvement
14
Quality management journal : QMJ
13
Journal of health economics
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Health care management science
6
International journal of hospitality management
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Health care management science : a new journal serving the international health care management community
5
Health economics
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Business process management journal
4
Discussion paper series / IZA
4
Health economics review
4
Journal of business research : JBR
4
NBER working paper series
4
SpringerLink / Bücher
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Benchmarking : an international journal ; BIJ
3
International journal of production economics
3
International journal of production research
3
Journal of organizational behavior management
3
Public management review
3
Ruhr economic papers
3
Service business
3
Services marketing quarterly
3
Accounting and taxation review : A&TR
2
Administrative Sciences : open access journal
2
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ECONIS (ZBW)
23
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1
Service quality in health care : empathy as a double-edged sword in the physician-patient relationship
Cadet, Fabienne
;
Sainfort, François
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014336885
Saved in:
2
Why is India a popular destination for Bangladeshi medical tourists? : a study based on perceived justice by Bangladeshi patients
Nabi, Md. Noor Un
;
Khan, Sarif Mohammad
;
Misbauddin, S. M.
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10014336914
Saved in:
3
Attracting a geographically diverse patient base : who is willing to travel for hospital care?
Thornton, Michele
;
Howard, Lindsey
;
Martin, William
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 561-578
Persistent link: https://www.econbiz.de/10014336851
Saved in:
4
Patient engagement behaviors in hospitals : the role of word of mouth and patient helping behaviors
Fattahi, Majid
;
Farzin, Milad
;
Sadeghi, Marzie
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 606-623
Persistent link: https://www.econbiz.de/10014336855
Saved in:
5
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
Saved in:
6
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
7
Perceived quality factors that discriminate parents of orthodontic patients according to their satisfaction
Souki, Gustavo Quiroga
;
Ávila, Juliana Meire Silva de
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
2
,
pp. 297-315
Persistent link: https://www.econbiz.de/10013343588
Saved in:
8
Effect of relationship marketing on hospital loyalty : the mediating role of patient satisfaction
Yıldırım, Yonca
;
Amarat, Mustafa
;
Akbolat, Mahmut
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
3
,
pp. 337-353
Persistent link: https://www.econbiz.de/10013343591
Saved in:
9
Effects of market structure and patient choice on hospital quality for planned patients
Moscelli, Giuseppe
;
Gravelle, Hugh
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10011987241
Saved in:
10
The causal effect of hospital volume on health gains from hip replacement surgery
Rachet-Jacquet, Laurie
;
Gutacker, Nils
;
Siciliani, Luigi
-
2019
Persistent link: https://www.econbiz.de/10012200777
Saved in:
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