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~isPartOf:"Cornell hospitality quarterly : CQ"
~person:"Zhou, Xing"
~subject:"Customer service"
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Customer service
Dienstleistungsqualität
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Firm performance
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Hotel industry
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Hotellerie
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Human Resource Management
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Leistungsmotivation
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Unternehmenserfolg
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Work motivation
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cross-level analysis
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high-commitment human resource (HR) practices
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proactive customer service performance (PCSP)
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Zhou, Xing
Chen, Mengyuan
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Li, Weiwen
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Cornell hospitality quarterly : CQ
International Journal of Contemporary Hospitality Management
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International journal of contemporary hospitality management
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The impact of high-commitment HR practices on hotel employees'
proactive
customer service performance
Chen, Mengyuan
;
Lyu, Yijing
;
Li, Yan
;
Zhou, Xing
;
Li, Weiwen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
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