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~isPartOf:"Creating and managing superior customer value"
~isPartOf:"Journal of service management"
~isPartOf:"Springer eBook Collection / Business and Economics"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Kundenwert
37
Customer value
34
Beziehungsmarketing
23
Relationship marketing
23
Betriebliche Wertschöpfung
12
Value creation
12
Customer integration
7
Kundenintegration
7
Value co-creation
7
Consumer behaviour
6
Deutschland
6
Dienstleistungsqualität
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Germany
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Service quality
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Theorie
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Theory
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Business network
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Gesundheitswesen
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Health care system
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Unternehmensnetzwerk
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B-to-B-Marketing
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Business-to-business marketing
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Innovation
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Kundenmanagement
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Marketing management
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Marketingmanagement
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Measurement
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Messung
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Mobile communications
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Mobilkommunikation
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Service-Dominant Logic
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Service-dominant logic
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Shareholder Value
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Shareholder value
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Brand management
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Communication
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Contribution margin
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Cost-benefit analysis
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Customer experience
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Akpinar, Ezgi
1
Bilstein, Nicola
1
Edvardsson, Bo
1
Grohs, Reinhard
1
Karjaluoto, Heikki
1
Klostermann, Jan
1
Koenigstorfer, Joerg
1
Leroi-Werelds, Sara
1
Mickelsson, Karl-Jacob
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Ranaweera, Chatura
1
Swinnen, Gilbert
1
Tronvoll, Bård
1
Uhrich, Sebastian
1
Verlegh, Peeter
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1
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Creating and managing superior customer value
Journal of service management
Springer eBook Collection / Business and Economics
Journal of retailing and consumer services
36
Journal of business research : JBR
32
International journal of hospitality management
15
Industrial marketing management : the international journal for industrial and high-tech firms
12
The journal of product & brand management
10
Cogent business & management
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Asia Pacific journal of marketing and logistics
5
Business horizons
5
European journal of marketing : EJM
5
Journal of customer behaviour
5
Journal of hospitality and tourism insights
5
Journal of marketing
5
Journal of marketing analytics : JMA
5
Journal of marketing research : JMR
5
Journal of service research : JSR
5
Journal of the Academy of Marketing Science
5
Journal of travel and tourism marketing
5
Technological forecasting & social change : an international journal
5
The TQM journal : the international review of organizational improvement
5
The journal of brand management : an international journal
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism management : research, policies, practice
5
Gabler Edition Wissenschaft
4
Handbook of research on customer equity in marketing
4
International journal of consumer studies
4
International journal of contemporary hospitality management
4
International journal of electronic commerce : IJEC
4
Journal of business economics and management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of strategic marketing
4
Journal of vacation marketing
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Service business
4
SpringerLink / Bücher
4
The journal of business & industrial marketing
4
The journal of services marketing
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ECONIS (ZBW)
6
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
3
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura
;
Karjaluoto, Heikki
- In:
Journal of service management
28
(
2017
)
4
,
pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
Saved in:
4
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
5
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
6
Customer activity in service
Mickelsson, Karl-Jacob
- In:
Journal of service management
24
(
2013
)
5
,
pp. 534-552
Persistent link: https://www.econbiz.de/10010196052
Saved in:
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