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~isPartOf:"Customer retention in the automotive industry : quality, satisfaction and loyalty"
~isPartOf:"Discussion paper series"
~isPartOf:"Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik"
~subject:"Competition"
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Discussion paper series
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
Europäische Hochschulschriften / 5
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Nested logit or random coefficients logit? : a comparison of alternative discrete choice models of product differentiation
Grigolon, Laura
;
Verboven, Frank
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2011
Persistent link: https://www.econbiz.de/10009374654
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Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D.
- In:
Customer retention in the automotive industry : …
,
(pp. 117-139)
.
1997
Persistent link: https://www.econbiz.de/10001299163
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