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~isPartOf:"Customer service : empowerment and entrapment"
~isPartOf:"Journal of air transport management"
~subject:"Airline"
~subject:"Service recovery"
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Airline
Service recovery
Customer service
16
Kundenservice
16
Dienstleistungsqualität
11
Service quality
11
Fluggesellschaft
9
Customer satisfaction
7
Kundenzufriedenheit
7
Air transport
5
Airport
5
Consumer behaviour
5
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5
Konsumentenverhalten
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5
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3
Beziehungsmarketing
3
Passagierluftverkehr
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Park, Jin-Woo
2
Ariffin, Ahmad Azmi M.
1
Chen, Ching-fu
1
Choi, Jung Kyu
1
Hvass, Kristian A.
1
Kim, Nam-Yi
1
Kubota, Yukihiro
1
Lu, Jin-long
1
Nameghi, Ehsaneh N. M.
1
Natcha Thawesaengskulthai
1
Oskaki, Takanori
1
Park, Jin-Ju
1
Taylor, Steve
1
Thanawan Sangsuwan
1
Thongchai Jeeradist
1
Torfadóttir, Embla
1
Tseng, Wen-chun
1
Tyler, Melissa
1
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Customer service : empowerment and entrapment
Journal of air transport management
Journal of business research : JBR
11
Journal of retailing and consumer services
8
International journal of hospitality management
7
The journal of services marketing
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
4
Marketing letters : a journal of research in marketing
4
International journal of quality and service sciences
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Managing service quality : MSQ ; an international journal
3
Tourism management : research, policies, practice
3
Asia-Pacific journal of business administration
2
Journal of hospitality and tourism insights
2
Journal of service management
2
Journal of service theory and practice : JSTP
2
Asia Pacific journal of marketing and logistics
1
Business horizons
1
Cogent business & management
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business and economics
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
International journal of productivity and quality management : IJPQM
1
Inventi impact: retailing & consumer services
1
Journal of consumer marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management and strategy : JMS
1
Journal of marketing analytics : JMA
1
Journal of transport economics & policy : JTEP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management decision : MD
1
Management information systems : mis quarterly
1
Marketing intelligence & planning
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Operations research proceedings 2006 : selected papers of the Annual International Conference of the German Operations Research Society (GOR), jointly organized with the Austrian Society of Operations Research (ÖGOR) and the Swiss Society of Operations Research (SVOR), Karlsruhe, September 6 - 8 2006 ; with 79 tables
1
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1
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
2
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
3
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
4
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
5
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
6
The measurement scale for airline hospitality : cabin crew's performance perspective
Nameghi, Ehsaneh N. M.
;
Ariffin, Ahmad Azmi M.
- In:
Journal of air transport management
30
(
2013
),
pp. 1-9
Persistent link: https://www.econbiz.de/10009772864
Saved in:
7
Determinants of passengers' choice of airline check-in services : a case study of American, Australian, Korean, and Taiwanese passengers
Lu, Jin-long
;
Choi, Jung Kyu
;
Tseng, Wen-chun
- In:
Journal of air transport management
17
(
2011
)
4
,
pp. 249-252
Persistent link: https://www.econbiz.de/10009408983
Saved in:
8
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
9
Juggling justice and care : gendered customer service in the contemporary airline industry
Tyler, Melissa
;
Taylor, Steve
- In:
Customer service : empowerment and entrapment
,
(pp. 60-78)
.
2001
Persistent link: https://www.econbiz.de/10001628787
Saved in:
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