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~isPartOf:"DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research"
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Dienstleistungssektor
108
Service industry
108
Dienstleistungsqualität
51
Service quality
51
Services
33
Dienstleistung
32
Beziehungsmarketing
28
Consumer behaviour
28
Customer satisfaction
28
Konsumentenverhalten
28
Kundenzufriedenheit
28
Relationship marketing
28
Customer service
20
Kundenservice
20
Business services
13
Unternehmensdienstleistung
13
Deutschland
11
Germany
11
Innovation
10
Einzelhandel
9
Retail trade
9
Firm performance
8
Dienstleistungsmarketing
7
Service
7
Service innovation
7
Services marketing
7
Unternehmenserfolg
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Arbeitsverhalten
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Bundling strategy
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Leistungsbündel
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Work behaviour
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Automation
5
Automatisierung
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Business process management
5
Dienstleistungsberufe
5
Dienstleistungsinnovation
5
Prozessmanagement
5
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5
Service design
5
Service workers
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104
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108
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108
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Huang, Ming-Hui
4
Subramony, Mahesh
4
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3
Ostrom, Amy L.
3
Asante, Daniel
2
Asante, Eric Adom
2
Brenke, Karl
2
Clemens, Marius
2
Cuthbertson, Richard
2
Eickelpasch, Alexander
2
Field, Joy M.
2
Finsterwalder, Jörg
2
Fotheringham, Darima
2
Gornig, Martin
2
Groth, Markus
2
Gustafsson, Anders
2
Hill, Alex
2
Kim, Kwang-Jae
2
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2
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2
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2
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1
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1
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1
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1
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1
Anderson, Laurel
1
Anderson, Sidney
1
Andzulis, James
1
Arli, Denni
1
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DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Journal of retailing and consumer services
Journal of service research
The service industries journal
269
Journal of business research : JBR
92
The journal of services marketing
85
SpringerLink / Bücher
75
International journal of production economics
59
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
Working paper
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
Applied economics
21
International journal of services and operations management : IJSOM
21
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ECONIS (ZBW)
108
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
3
Using information-seeking argument mining to improve service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
4
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
5
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
6
Should reputable e-retailers undertake service activities along with sales?
Xu, Man
;
Tang, Wansheng
;
Zhao, Ruiqing
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364479
Saved in:
7
Putting data privacy regulation into action : the differential capabilities of service frontline interfaces
Steinhoff, Lena
;
Martin, Kelly D.
- In:
Journal of service research
26
(
2023
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10014325992
Saved in:
8
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
9
Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
10
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
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