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~isPartOf:"Dienstleistungscontrolling"
~isPartOf:"International journal of hospitality management"
~subject:"Social relations"
~subject:"Work behaviour"
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Search: subject_exact:"Technischer Kundendienst"
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Social relations
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Customer service
75
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75
Dienstleistungsqualität
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42
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Dienstleistungscontrolling
International journal of hospitality management
Journal of retailing and consumer services
8
The journal of services marketing
7
Journal of business research : JBR
6
Journal of service management
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Journal of service research
3
Journal of service theory and practice : JSTP
3
Tourism management : research, policies, practice
3
Academy of Management journal : AMJ
2
Gabler Edition Wissenschaft
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of marketing
2
Personnel psychology : a journal of applied research
2
The Cornell hospitality quarterly
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Baltic journal of management : BJM
1
British journal of management : BJM
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Cogent business & management
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ESMT working paper
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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European journal of marketing : EJM
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
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Gabler Edition Wissenschaft / Forschungsberichte aus der Grazer Management Werkstatt
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Gabler Edition Wissenschaft / Hallesche Schriften zur Betriebswirtschaft
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Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
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Hallesche Schriften zur Betriebswirtschaft
1
Industrial marketing management : the international journal for industrial and high-tech firms
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Information systems management
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International journal of bank marketing
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International journal of business communication : IJBC ; a publication of the Association of Business Communication
1
International journal of electronic customer relationship management : IJECRM
1
International journal of quality and service sciences
1
International journal of selection and assessment
1
Journal of Asia Pacific business
1
Journal of Asian business and economic studies : JABES
1
Journal of business and psychology
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Journal of business ethics : JOBE
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ECONIS (ZBW)
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1
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
2
Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
Saved in:
3
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
4
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
5
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
6
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
7
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
8
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
9
Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang
;
Lu, Mengqian
;
Huang, Xiaoyu
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
Saved in:
10
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
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