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~isPartOf:"Dienstleistungsmarketing : Konzeptionen und Anwendungen"
~isPartOf:"International journal of services and operations management"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
Dienstleistung
12
Services
12
Dienstleistungsqualität
8
Service quality
8
service
6
Kundenzufriedenheit
5
Betriebliche Wertschöpfung
4
Beziehungsmarketing
4
Dienstleistungsmanagement
4
Dienstleistungssektor
4
Konsumentenverhalten
4
Performance measurement
4
Performance-Messung
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Relationship marketing
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Service industry
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Service management
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Value creation
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Customer integration
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Customer value
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Innovation
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Kundenintegration
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Kundenwert
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Theorie
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Theory
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Customer service
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Dienstleistungsmarketing
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Finland
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Innovation management
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Innovationsmanagement
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Kundenservice
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Malaysia
2
Product quality
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Produktqualität
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Quality management
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Qualitätsmanagement
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Service-Dominant Logic
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Liljander, Veronica
2
Abu Bakar Sade
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Barbosa, Belem
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Hasliza Hassan
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Huiskonen, Janne
1
Karppinen, Henri
1
Muhammad Sabbir Rahman
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Pekkola, Sanna
1
Ribeiro, Hugo
1
Seppänen, Kaisa
1
Shahin, Arash
1
Strandvik, Tore
1
Ukko, Juhani
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
International journal of services and operations management
The journal of services marketing
23
The service industries journal
16
Journal of service research : JSR
15
Journal of service management
14
Journal of business research : JBR
12
Journal of retailing and consumer services
12
Services marketing quarterly
12
International journal of hospitality management
11
SpringerLink / Bücher
11
Journal of service research
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
European journal of marketing : EJM
5
Gabler Edition Wissenschaft
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
Psychology & marketing
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Basler Schriften zum Marketing
3
Berichte aus Energie- und Umweltforschung
3
Dynamik mit Verantwortung
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business innovation and research : IJBIR
3
International journal of contemporary hospitality management
3
International journal of innovation management
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of marketing theory and practice
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Nachhaltig wirtschaften konkret
3
Service business
3
The journal of business & industrial marketing
3
Acta oeconomica : periodical of the Hungarian Academy of Sciences
2
Australasian marketing journal
2
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
European journal of marketing
2
Fokus Dienstleistungsmarketing
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Gabler Research
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ECONIS (ZBW)
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1
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
2
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
3
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
4
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
5
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
6
Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
Saved in:
7
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
Saved in:
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