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~isPartOf:"Dienstleistungsmarketing : Konzeptionen und Anwendungen"
~isPartOf:"Services marketing quarterly"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
Dienstleistung
23
Services
23
Dienstleistungsqualität
14
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14
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13
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11
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
Services marketing quarterly
The journal of services marketing
23
The service industries journal
16
Journal of service research : JSR
15
Journal of service management
14
Journal of business research : JBR
12
Journal of retailing and consumer services
12
International journal of hospitality management
11
SpringerLink / Bücher
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Journal of service research
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
European journal of marketing : EJM
5
International journal of services and operations management
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of business innovation and research : IJBIR
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International journal of contemporary hospitality management
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International journal of innovation management
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International journal of quality and service sciences
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International journal of services, economics and management
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Journal of marketing theory and practice
3
Journal of service theory and practice
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Journal of the Academy of Marketing Science
3
Nachhaltig wirtschaften konkret
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Service business
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The journal of business & industrial marketing
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Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
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European journal of marketing
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Fokus Dienstleistungsmarketing
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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ECONIS (ZBW)
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Toward a luxury service value taxonomy : empirical evidence and future directions
Conejo, Francisco J.
;
Cunningham, Lawrence F.
;
Young, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012179198
Saved in:
3
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
4
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
5
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
6
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
7
Hospice informal caregivers' perception of a good death experience : a SERVQUAL analysis
Matthews, Brian L.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10011804136
Saved in:
8
The role of private label brands in enhancing service satisfaction in the hotel industry : comparing luxury and boutique hotels
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
;
Bergera, Ron
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 140-155
Persistent link: https://www.econbiz.de/10011859506
Saved in:
9
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
10
Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen
;
Basu, Amiya K.
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
Saved in:
1
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