Trendowicz, Adam; Groen, Eduard C.; Henningsen, Jens; … - In: Digital business 3 (2023) 1, pp. 1-26
In software systems, user experience (UX) is a quality that provides value to its intended users. Therefore, we consider it critical to manage UX and its link to business value quantitatively. Key performance indicators (KPIs) have been widely adopted for objectively measuring factors that...