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~isPartOf:"Discussion Paper"
~isPartOf:"Journal of business economics and management"
~language:"eng"
~person:"Berbel-Pineda, Juan M."
~person:"Erjavec, Hana Šuster"
~person:"Ramírez-Hurtado, José M."
~subject:"Service quality"
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Service quality
Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Franchising
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Kundenzufriedenheit
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Relationship marketing
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Spain
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choice of franchisor
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Berbel-Pineda, Juan M.
Erjavec, Hana Šuster
Ramírez-Hurtado, José M.
Karatepe, Osman M.
2
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Ahmed, Rizwan Raheem
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Discussion Paper
Journal of business economics and management
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Drivers of customer satisfaction and loyalty in service industries
Erjavec, Hana Šuster
;
Dmitrovič, Tanja
;
Povalej …
- In:
Journal of business economics and management
17
(
2016
)
5
,
pp. 810-823
Persistent link: https://www.econbiz.de/10011625874
Saved in:
2
Managing service recovery processes : the role of customers' age
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of business economics and management
12
(
2011
)
3
,
pp. 503-528
Persistent link: https://www.econbiz.de/10009533040
Saved in:
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