Drivers of customer satisfaction and loyalty in service industries
Year of publication: |
October 2016
|
---|---|
Authors: | Erjavec, Hana Šuster ; Dmitrovič, Tanja ; Povalej Bržan, Petra |
Published in: |
Journal of business economics and management. - Vilnius : VTGU Press Technika, ISSN 1611-1699, ZDB-ID 2208925-1. - Vol. 17.2016, 5, p. 810-823
|
Subject: | customer satisfaction | customer loyalty | service quality | price perception | corporate image | market structure | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Firmenimage | Corporate reputation |
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