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~isPartOf:"Discussion paper"
~isPartOf:"IMF Staff Country Reports"
~isPartOf:"Journal of retailing and consumer services"
~type_genre:"Aufsatz in Zeitschrift"
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Personal banking
16
Privatkundengeschäft
16
Consumer behaviour
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Beziehungsmarketing
9
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9
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7
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Discussion paper
IMF Staff Country Reports
Journal of retailing and consumer services
Die Bank
60
The international journal of bank marketing : IJBM
48
Journal of financial services marketing : JFSM
30
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
18
Journal of banking & finance
14
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
13
International journal of bank marketing
9
The service industries journal
9
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
9
The journal of services marketing
7
Journal of payments strategy & systems
6
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
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The international journal of human resource management
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The journal of credit risk : published quarterly by Incisive Media
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Banks and bank systems : international research journal
5
International journal of financial services management : IJFSM
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Journal of Asian finance, economics and business : JAFEB
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Journal of financial regulation and compliance : an international journal
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Statistiken / Oesterreichische Nationalbank : Daten & Analysen
5
Thunderbird international business review
5
Banking and information technology : BIT ; a strategic report for top management
4
Global business review
4
International journal of services and operations management
4
Journal of digital banking
4
Journal of financial services marketing
4
Journal of financial services research : JFSR
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of strategic marketing
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Long range planning : LRP ; international journal of strategic management
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Managing service quality : MSQ ; an international journal
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Marketing intelligence & planning
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Services marketing quarterly
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The review of financial studies
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African journal of economic and management studies : AJEMS
3
Applied economics
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Applied financial economics
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Bank i kredyt / Polnische Ausgabe
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Cogent business & management
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Credit and capital markets : Kredit und Kapital
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ECONIS (ZBW)
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1
Value co-creation and social media : investigating antecedents and influencing factors in the U.S. retail banking industry
Casper Ferm, Lars-Erik
;
Thaichon, Park
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012581891
Saved in:
2
Customer pre-participatory social media drivers and their influence on attitudinal loyalty within the retail banking industry : a multi-group analysis utilizing social exchange the...
Casper Ferm, Lars-Erik
;
Thaichon, Park
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581920
Saved in:
3
The role of social media in internet banking transition during COVID-19 pandemic : using multiple methods and sources in qualitative research
Naeem, Muhammad
;
Ozuem, Wilson
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502713
Saved in:
4
Impact of shared history on customers' service evaluations
Al Hakim, Zeina T.
;
Sengupta, Sanchayan
;
Cuny, Caroline
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012268822
Saved in:
5
Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa
;
Pinto, Teresa
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
Saved in:
6
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
Saved in:
7
The effect of digital design in retail banking on customers’ commitment and loyalty : the mediating role of positive affect
Reydet, Sabine
;
Carsana, Laurence
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 132-138
Persistent link: https://www.econbiz.de/10011729734
Saved in:
8
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
9
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
10
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
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