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~isPartOf:"Discussion paper"
~isPartOf:"Journal of travel and tourism marketing"
~person:"Han, Heesup"
~subject:"Air passenger transport"
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Air passenger transport
Airline
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Beziehungsmarketing
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Customer satisfaction
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Dienstleistungsqualität
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Fluggesellschaft
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Kundenzufriedenheit
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Passagierluftverkehr
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passenger loyalty
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Airline food and beverage performance
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Chinese and Korean travelers
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Low-cost strategy
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Niedrigpreisstrategie
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Self-check-in kiosk
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South Korea
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Urlaubsverhalten
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affective appraisal
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airlines
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cognitive appraisal
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full-service carriers
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in-flight service performances
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non-contact service
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passenger innovativeness
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passenger satisfaction
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physical environment
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the attribution theory
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Han, Heesup
Hyun, Sunghyup Sean
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Boonekamp, Thijs
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Burghouwt, Guillaume
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Ho, Grace K. S.
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Hwang, Jinsoo
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Kim, Wansoo
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Lee, Kai-Sean
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Lee, Sanghyeop
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Leung, Abraham
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Lho, Heejung Linda
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Discussion paper
Journal of travel and tourism marketing
International journal of hospitality management
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
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Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
2
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
3
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
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