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~isPartOf:"Discussion paper / Centre for Economic Policy Research"
~isPartOf:"International public management journal"
~isPartOf:"Journal of public economics"
~subject:"Customer satisfaction"
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Customer satisfaction
Public services
106
Öffentliche Dienstleistung
106
Motivation
23
Leistungsmotivation
15
USA
15
United States
15
Work motivation
15
Theorie
12
Theory
12
Privatisierung
11
Privatization
11
Dienstleistungsqualität
10
Service quality
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Public sector
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Öffentlicher Sektor
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Denmark
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Dänemark
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Großbritannien
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Performance measurement
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Performance-Messung
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Public-private partnership
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United Kingdom
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Motivation theory
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Bürgerbeteiligung
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Public participation
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Arbeitszufriedenheit
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Contract theory
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Gesundheitswesen
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Health care system
5
Incomplete contract
5
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5
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Baekgaard, Martin
1
Bouwman, Robin
1
Caillier, James Gerard
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Grimmelikhuijsen, Stephan
1
James, Oliver
1
John, Peter
1
Porumbescu, Gregory
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Serritzlew, Søren
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Tummers, Lars
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Van Ryzin, Gregg G.
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Discussion paper / Centre for Economic Policy Research
International public management journal
Journal of public economics
Public management review
7
International review on public and non-profit marketing
4
International review on public and nonprofit marketing : official publication of the International Association on Public and Nonprofit Marketing
3
Public performance & management review
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Administrative Sciences : open access journal
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services technology and management
2
International journal of services, economics and management
2
Journal of nonprofit & public sector marketing
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Cogent business & management
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Economic analysis : EA
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Economies : open access journal
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European journal of marketing : EJM
1
Información comercial española : ICE : revista de economía
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems research : ISR
1
Information technology and management
1
International journal of business and economic sciences applied research : IJBESAR
1
International journal of business and globalisation : IJBG
1
International journal of business information systems : IJBIS
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of leisure and tourism marketing : IJLTM
1
International journal of organizational analysis
1
International journal of public sector management
1
International journal of public sector management : IJPSM
1
International journal of public sector performance management : IJPSPM
1
International journal of quality & reliability management
1
International journal of social economics
1
International journal of technology, policy and management : IJTPM
1
Journal of business research : JBR
1
Journal of economic policy reform
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Journal of economics and business research
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Journal of industrial engineering and management : JIEM
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Journal of internet commerce
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Journal of purchasing and supply management
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Journal of retailing and consumer services
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ECONIS (ZBW)
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1
Citizens blame agencies and spread negative word-of-mouth after experiencing a public service failure? : results from an online experiment
Caillier, James Gerard
- In:
International public management journal
26
(
2023
)
5
,
pp. 708-727
Persistent link: https://www.econbiz.de/10014419222
Saved in:
2
Citizens' motivated reasoning about public performance : experimental findings from the US and Denmark
Baekgaard, Martin
;
James, Oliver
;
Serritzlew, Søren
; …
- In:
International public management journal
23
(
2020
)
2
,
pp. 186-204
Persistent link: https://www.econbiz.de/10012270722
Saved in:
3
Not all bad news after all? : exploring the relationship between citizens’ use of online mass media for government information and trust in government
Porumbescu, Gregory
- In:
International public management journal
20
(
2017
)
3
,
pp. 409-441
Persistent link: https://www.econbiz.de/10011755526
Saved in:
4
Finding exits and voices : Albert Hirschman's contribution to the study of
public
services
John, Peter
- In:
International public management journal
20
(
2017
)
3
,
pp. 512-529
Persistent link: https://www.econbiz.de/10011755613
Saved in:
5
The impact of red tape on citizen satisfaction : an experimental study
Tummers, Lars
;
Weske, Ulrike
;
Bouwman, Robin
; …
- In:
International public management journal
19
(
2016
)
3
,
pp. 320-341
Persistent link: https://www.econbiz.de/10011517635
Saved in:
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