Citizens blame agencies and spread negative word-of-mouth after experiencing a public service failure? : results from an online experiment
James Gerard Caillier
| Year of publication: |
2023
|
|---|---|
| Authors: | Caillier, James Gerard |
| Subject: | Virales Marketing | Viral marketing | Experiment | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10967494.2023.2187498 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014419222