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~isPartOf:"Dissertation.de"
~isPartOf:"Journal of service management"
~subject:"Price competition"
~subject:"Service quality"
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Price competition
Service quality
Switching behaviour
4
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Dissertation.de
Journal of service management
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ECONIS (ZBW)
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Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
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2
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
3
Loyalty rewards, litigation under court error, and pharmaceutical price regulation
Ackermann, Philipp
-
2010
Persistent link: https://www.econbiz.de/10008773380
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