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~isPartOf:"Economic research"
~isPartOf:"Global business review"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Privatkundengeschäft"
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Search: subject:"Customer relationship management"
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Privatkundengeschäft
Beziehungsmarketing
122
Relationship marketing
122
Consumer behaviour
56
Konsumentenverhalten
56
Customer satisfaction
39
Kundenzufriedenheit
39
Dienstleistungsqualität
24
Service quality
24
Financial services
21
Finanzdienstleistung
21
Bank
17
Brand image
17
Markenimage
17
Brand management
16
Markenführung
16
Personal banking
16
Confidence
15
Vertrauen
15
Brand
10
Markenartikel
10
loyalty
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
9
Electronic banking
9
Emotion
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India
8
Indien
8
Corporate Social Responsibility
7
Corporate reputation
7
Corporate social responsibility
7
E-commerce
7
Electronic Commerce
7
Firmenimage
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Internet marketing
7
Online-Marketing
7
Brand loyalty
6
Customer value
6
Kundenwert
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16
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Durkin, Mark
2
Arif, Imtiaz
1
Aslam, Wajeeha
1
Aspara, Jaakko
1
Avdić, Armin
1
Chaubey, D. S.
1
Clark, Victoria
1
Crowe, Joe
1
El-Manstrly, Dahlia
1
Gupta, Shruti
1
Hansen, Håvard
1
Jaiswal, Deepak
1
Kant, Rishi
1
Kaur, Gurjeet
1
Liu, Tsung-Chi
1
Matthews, Claire
1
Menon, Kalyani
1
Mishra, Suyash
1
Moutinho, Luiz
1
Mukerjee, Kaushik
1
Murray, David
1
Murray, Lisa
1
Nadiri, Halil
1
Ndubisi, Nelson Oly
1
Nyman, Henrich
1
O'Connor, Aidan
1
O'Donnell, Aodheen
1
Paton, Robert A.
1
Sand, Jo Are
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Sharma, Meenakshi
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Tariq, Ayesha
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Tatić, Kasim
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Tikkanen, Henrikki
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Tiwari, Prakash C.
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Veloutsou, Cleopatra
1
Worthington, Steve
1
Wu, Li-Wei
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Economic research
Global business review
Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
21
Die Bank
9
Journal of retailing and consumer services
9
SpringerLink / Bücher
7
The journal of services marketing
6
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
5
International journal of bank marketing
5
Kompendium bankbetrieblicher Anwendungsfelder
5
Bank- und finanzwirtschaftliche Forschungen
4
Gabler Edition Wissenschaft
4
Reihe: Financial planning
4
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
3
Gabler Edition Wissenschaft / Schriften zum europäischen Management
3
Marketing intelligence & planning
3
Schriftenreihe des Zentrums für Ertragsorientiertes Bankmanagement
3
Services marketing quarterly
3
African journal of economic and management studies : AJEMS
2
Aktuelle Entwicklungen im Finanzdienstleistungsbereich : 3. Liechtensteinisches Finanzdienstleistungs-Symposium an der Fachhochschule Liechtenstein ; mit 50 Tabellen
2
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
2
Bankinnovationen
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Berliner Schriften zur anwendungsorientierten Bankbetriebslehre
2
Business and Economic Research : BER
2
Cahier de recherche / Faculté des Sciences Economiques et Sociales, Hautes Etudes Commerciales, Université de Genève
2
Europäische Hochschulschriften / 5
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International Customer Behaviour and Retailing Research : 2nd CIRCLE conference proceedings
2
International journal of business excellence : IJBEX
2
International journal of electronic customer relationship management : IJECRM
2
International journal of emerging markets
2
International journal of financial innovation in banking : IJFIB
2
International journal of services and operations management
2
International journal of technology marketing : IJTMkt
2
Journal of contemporary management : JMC
2
Journal of financial services marketing
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ECONIS (ZBW)
16
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1
The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha
;
Tariq, Ayesha
;
Arif, Imtiaz
- In:
Global business review
20
(
2019
)
5
,
pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
Saved in:
2
A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi
;
Jaiswal, Deepak
;
Mishra, Suyash
- In:
Global business review
20
(
2019
)
5
,
pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
Saved in:
3
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
4
Summarizing factors of customer experience and building a structural model using total interpretive structural modelling technology
Sharma, Meenakshi
;
Tiwari, Prakash C.
;
Chaubey, D. S.
- In:
Global business review
17
(
2016
)
3
,
pp. 730-741
Persistent link: https://www.econbiz.de/10011603209
Saved in:
5
Diagnosing the impact of retail bank customers' perceived justice on their service recovery satisfaction and post-purchase behaviours : an empirical study in financial centre of mi...
Nadiri, Halil
- In:
Economic research
29
(
2016
)
1
,
pp. 193-216
Persistent link: https://www.econbiz.de/10012221585
Saved in:
6
On the potential for Twitter to add value in retail bank relationships
Murray, Lisa
;
Durkin, Mark
;
Worthington, Steve
;
Clark, …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
Saved in:
7
Business orientation of Indian consumer banking
Kaur, Gurjeet
;
Gupta, Shruti
- In:
Global business review
13
(
2012
)
3
,
pp. 481-507
Persistent link: https://www.econbiz.de/10009671745
Saved in:
8
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
9
An integrated model of price, service quality, satisfaction and loyalty : an empirical research in the banking sector of Bosnia and Herzegovina
Činjarević, Merima
;
Tatić, Kasim
;
Avdić, Armin
- In:
Economic research
23
(
2010
)
4
,
pp. 142-161
Persistent link: https://www.econbiz.de/10008903507
Saved in:
10
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
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