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~isPartOf:"Economics of education review"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Dienstleistungsqualität
543
Service quality
543
Customer satisfaction
226
Kundenzufriedenheit
226
Consumer behaviour
202
Konsumentenverhalten
202
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
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108
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542
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543
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Han, Heesup
11
Mattila, Anna S.
10
Jang, Soocheong
9
Guchait, Priyanko
8
Wong, IpKin Anthony
7
Law, Chun Hung Roberts
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Line, Nathaniel D.
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Lu, Lu
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Lu, Susan Feng
5
Lynn, Michael
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Madera, Juan M.
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Prentice, Catherine
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Qu, Hailin
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So, Kevin Kam Fung
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Zhang, Tingting
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Bai, Billy
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Brewster, Zachary W.
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Hanks, Lydia
4
Kim, Woo Gon
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Pizam, Abraham
4
Terwiesch, Christian
4
Torres, Edwin N.
4
Wang, Xingyu
4
Ali, Faizan
3
Altinay, Levent
3
Bilgihan, Anil
3
Chan, Carri W.
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Cheng, Ching-Chan
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DiPietro, Robin B.
3
Gursoy, Dogan
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Hyun, Sunghyup Sean
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Karatepe, Osman M.
3
Kim, Haemi
3
Kim, Seongseop
3
Lee, Seonjeong
3
Miao, Li
3
Paşamehmetoğlu, Ayşın
3
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Economics of education review
International journal of hospitality management
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
543
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1
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
2
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
3
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
4
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
5
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
6
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
7
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
8
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
9
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
10
Improving public school productivity : evidence from model schools in India
Kumar, G. Naveen
- In:
Economics of education review
97
(
2023
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014474984
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