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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"E-commerce"
~subject:"Social Web"
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E-commerce
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Beziehungsmarketing
126
Relationship marketing
126
Dienstleistungsqualität
57
Service quality
57
Customer satisfaction
54
Kundenzufriedenheit
54
Consumer behaviour
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customer loyalty
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satisfaction
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loyalty
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Shaio Yan Huang
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
111
Journal of retailing and consumer services
101
Industrial marketing management : the international journal for industrial and high-tech firms
51
International journal of electronic customer relationship management : IJECRM
50
International journal of internet marketing and advertising : IJIMA
46
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
34
The journal of product & brand management
32
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
31
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
30
International journal of electronic marketing and retailing : IJEMR
29
International journal of e-business research : an official publication of the Information Resources Management Association
28
Journal of internet commerce
28
Journal of strategic marketing
28
International journal of business information systems : IJBIS
27
Asia Pacific journal of marketing and logistics
23
Marketing intelligence & planning
23
Technological forecasting & social change : an international journal
23
Business horizons
22
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
22
Journal of electronic commerce research : JECR
22
The journal of business & industrial marketing
22
Electronic commerce research
21
The journal of services marketing
21
The journal of brand management : an international journal
20
Cogent business & management
19
International journal of electronic commerce : IJEC
19
Journal of marketing
19
Journal of promotion management : innovations in planning and applied research
19
The service industries journal
19
Journal of the Academy of Marketing Science
17
SpringerLink / Bücher
16
Electronic markets : the international journal on networked business
15
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
15
International journal of technology marketing : IJTMkt
15
Journal of customer behaviour
15
Journal of marketing communications
15
Journal of service management
15
Psychology & marketing
15
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
Tourism management : research, policies, practice
14
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ECONIS (ZBW)
12
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1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
Saved in:
3
CRM-Bestandsaufnahme und Nutzungsrolle im Querschnitt aktueller Trends und Entwicklungen
Birker, Benjamin
- In:
Effektives Customer Relationship Management : …
,
(pp. 113-130)
.
2017
Persistent link: https://www.econbiz.de/10011599149
Saved in:
4
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
5
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
6
CRM Bestandsaufnahme und Nutzungsrolle im Querschnitt aktueller Trends und Entwicklungen
Birker, Benjamin
- In:
Effektives Customer Relationship Management : …
,
(pp. 153-170)
.
2013
Persistent link: https://www.econbiz.de/10009672131
Saved in:
7
CRM und Web 2.0
Scherberich, John-Uwe
- In:
Effektives Customer Relationship Management : …
,
(pp. 119-138)
.
2013
Persistent link: https://www.econbiz.de/10009672133
Saved in:
8
Electronic Commerce : ein Merkmal zur kundenorientierten Gestaltung unternehmensweiter Informationssysteme
Helmke, Jan
- In:
Effektives Customer Relationship Management : …
,
(pp. 301-310)
.
2013
Persistent link: https://www.econbiz.de/10009672878
Saved in:
9
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
10
The influence of electronic service quality on loyalty in postal services : the mediating role of satisfaction
Águila-Obra, Ana Rosa del
;
Padilla-Meléndez, Antonio
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1111-1123
Persistent link: https://www.econbiz.de/10009793746
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