//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Produktqualität"
~subject:"Social Web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbeziehungen"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Produktqualität
Social Web
Beziehungsmarketing
126
Relationship marketing
126
Dienstleistungsqualität
57
Service quality
57
Customer satisfaction
54
Kundenzufriedenheit
54
Consumer behaviour
34
Konsumentenverhalten
34
Quality management
26
Qualitätsmanagement
26
Taiwan
13
customer satisfaction
12
service quality
11
Dienstleistungssektor
8
Product quality
8
Service industry
8
E-commerce
7
Electronic Commerce
7
customer loyalty
7
satisfaction
7
Business process management
6
Customer service
6
Customer value
6
Kundenservice
6
Kundenwert
6
Prozessmanagement
6
loyalty
6
Beschwerdemanagement
5
Betriebliche Wertschöpfung
5
Complaint management
5
Confidence
5
Learning organization
5
Lernende Organisation
5
Social web
5
Structural equation model
5
Strukturgleichungsmodell
5
Value creation
5
Vertrauen
5
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
3
Book section
3
Language
All
English
9
German
3
Author
All
Birker, Benjamin
2
Alonso-Almeida, M. Mar
1
Bernardo, Merce
1
Chang, Chun-Ming
1
Chang, Peng-Chan
1
Chen, Hsin-i
1
Chen, Mu-Chen
1
Chuang, Chun-Ling
1
Chuang, Wang-Ching
1
Coelho, Pedro S.
1
Gomelj Omerzel, Doris
1
Hsu, Chia-Lin
1
Hsu, Meng-Hsiang
1
Huang, Stephen Chi-Tsun
1
Kodrič, Borut
1
Kukanja, Marko
1
Kumar, Vikas
1
Lee, Yi-Jung
1
Lin, Wei-Ching
1
Llach, Joseph
1
Marimon, Frederic
1
Owlia, Mohammad Selah
1
Scherberich, John-Uwe
1
Shin, Dong-hee
1
Tsai, Ching-yi Daphne
1
Vilares, Manuel J.
1
Wu, Shih-hao
1
more ...
less ...
Published in...
All
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
96
Journal of retailing and consumer services
68
Industrial marketing management : the international journal for industrial and high-tech firms
36
The journal of product & brand management
36
International journal of internet marketing and advertising : IJIMA
35
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Journal of strategic marketing
22
The journal of brand management : an international journal
20
Business horizons
19
International journal of electronic marketing and retailing : IJEMR
19
Marketing intelligence & planning
18
Technological forecasting & social change : an international journal
18
Journal of internet commerce
17
Journal of promotion management : innovations in planning and applied research
17
The journal of services marketing
17
Journal of marketing communications
16
Asia Pacific journal of marketing and logistics
15
Journal of service management
15
International journal of business information systems : IJBIS
14
International journal of electronic customer relationship management : IJECRM
14
Journal of hospitality marketing & management
14
Journal of marketing
14
Journal of the Academy of Marketing Science
14
Cogent business & management
13
International journal of hospitality management
13
Psychology & marketing
13
International journal of e-business research : an official publication of the Information Resources Management Association
12
Journal of marketing management : JMM ; journal of the Academy of Marketing
12
Tourism management : research, policies, practice
12
Journal of customer behaviour
11
Journal of electronic commerce research : JECR
11
SpringerLink / Bücher
11
The journal of business & industrial marketing
11
International journal of electronic commerce : IJEC
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
International journal of technology marketing : IJTMkt
10
Journal of global marketing
10
The service industries journal
10
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
Relevance
Date (newest first)
Date (oldest first)
1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
Ensuring restaurant quality and guests' loyalty : an integrative model based on marketing (7P) approach
Kukanja, Marko
;
Gomelj Omerzel, Doris
;
Kodrič, Borut
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1509-1525
Persistent link: https://www.econbiz.de/10011816957
Saved in:
3
CRM-Bestandsaufnahme und Nutzungsrolle im Querschnitt aktueller Trends und Entwicklungen
Birker, Benjamin
- In:
Effektives Customer Relationship Management : …
,
(pp. 113-130)
.
2017
Persistent link: https://www.econbiz.de/10011599149
Saved in:
4
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
5
Quality of experience : beyond the user experience of smart services
Shin, Dong-hee
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
Saved in:
6
An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
Saved in:
7
CRM Bestandsaufnahme und Nutzungsrolle im Querschnitt aktueller Trends und Entwicklungen
Birker, Benjamin
- In:
Effektives Customer Relationship Management : …
,
(pp. 153-170)
.
2013
Persistent link: https://www.econbiz.de/10009672131
Saved in:
8
CRM und Web 2.0
Scherberich, John-Uwe
- In:
Effektives Customer Relationship Management : …
,
(pp. 119-138)
.
2013
Persistent link: https://www.econbiz.de/10009672133
Saved in:
9
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
10
Relationship quality in a coproduction context and the moderating effects of relationship orientation
Wu, Shih-hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-yi Daphne
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10009793755
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->