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~isPartOf:"Electronic markets : the international journal on networked business"
~isPartOf:"International journal of electronic commerce : IJEC"
~subject:"Customer satisfaction"
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Customer satisfaction
E-commerce
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Electronic Commerce
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Online retailing
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Online-Handel
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Bang, Nguyen
1
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1
Blázquez, Marta
1
Bons, Roger W. H.
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1
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Electronic markets : the international journal on networked business
International journal of electronic commerce : IJEC
Journal of retailing and consumer services
84
International journal of electronic marketing and retailing : IJEMR
28
Journal of internet commerce
24
Journal of business research : JBR
22
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
International journal of electronic customer relationship management : IJECRM
19
International journal of hospitality management
17
Cogent business & management
16
International journal of business information systems : IJBIS
15
Asia Pacific journal of marketing and logistics
14
Journal of electronic commerce research : JECR
14
International journal of e-business research : an official publication of the Information Resources Management Association
13
Tourism management : research, policies, practice
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of retail and distribution management
12
The service industries journal
12
Information systems and e-business management : ISeB
11
International journal of retail & distribution management
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Journal of travel and tourism marketing
11
Psychology & marketing
11
Electronic commerce research and applications
9
Journal of hospitality marketing & management
9
Journal of retailing
9
The journal of services marketing
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Journal of strategic marketing
8
Service business
8
International journal of electronic business
7
International journal of internet marketing and advertising : IJIMA
7
International journal of quality & reliability management
7
International journal of quality and service sciences
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of marketing management : MM
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
The international review of retail, distribution and consumer research
7
Administrative Sciences : open access journal
6
Electronic commerce research
6
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ECONIS (ZBW)
12
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date (oldest first)
1
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector
Mero, Joel
- In:
Electronic markets : the international journal on …
28
(
2018
)
2
,
pp. 205-217
Persistent link: https://www.econbiz.de/10011890102
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
;
Bang, Nguyen
;
Mutum, Dilip S.
; …
- In:
Electronic markets : the international journal on …
26
(
2016
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
Saved in:
4
Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
Stamenkov, Gjoko
;
Dika, Zamir
- In:
Electronic markets : the international journal on …
26
(
2016
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10011666857
Saved in:
5
Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
Saved in:
6
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
7
Relationship of trustworthiness and relational benefit in electronic catalog markets
Gao, Haixia
;
Liu, Dawei
- In:
Electronic markets : the international journal on …
24
(
2014
)
1
,
pp. 67-75
Persistent link: https://www.econbiz.de/10010337639
Saved in:
8
How customer expectations become adjusted after purchase
Lin, Chinho
;
Lekhawipat, Watcharee
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
4
,
pp. 443-469
Persistent link: https://www.econbiz.de/10011550928
Saved in:
9
Does service convenience matter? : an empirical assessment of service quality, service convenience and exchange relationship in electronic mediated environment
Dai, Hua
;
Salam, Al F.
- In:
Electronic markets : the international journal on …
24
(
2014
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10010459091
Saved in:
10
Satisfaction with virtual communities in B2B financial services : social dynamics, content and technology
Chompis, Evangelos
;
Bons, Roger W. H.
;
Hooff, Bart van den
- In:
Electronic markets : the international journal on …
24
(
2014
)
3
,
pp. 165-177
Persistent link: https://www.econbiz.de/10010402524
Saved in:
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