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~isPartOf:"Electronic markets : the international journal on networked business"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
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Search: subject:"Electronic banking"
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Beziehungsmarketing
Electronic Banking
28
Electronic banking
28
Consumer behaviour
14
Konsumentenverhalten
14
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
11
Kundenzufriedenheit
11
Relationship marketing
8
Innovation adoption
7
Innovationsakzeptanz
7
Viet Nam
6
Vietnam
6
Bank
5
E-commerce
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Electronic Commerce
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Mobile Banking
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Mobile Business
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Mobile business
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Banking
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Finanzsektor
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Internet
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Mobilkommunikation
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Bankgeschäft
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Behavioral Intention
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Coronavirus
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Financial services
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Finanzdienstleistung
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Finanztechnologie
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Firm performance
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Indonesia
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Indonesien
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2
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Casadesús, Martí
3
Marimon, Frederic
3
Petnji Yaya, Luc Honore
3
Alt, Rainer
1
Dika, Zamir
1
Hariani, Swarmilah
1
Harwani, Yuli
1
Liang, Chih-Chin
1
Nguyen Thanh Do
1
Pham Thanh Van
1
Pham Thi Bich Duyen
1
Puschmann, Thomas
1
Ramli, Yanto
1
Rohman, Fatchur
1
Soelton, Mochamad
1
Stamenkov, Gjoko
1
Tran Dung Manh
1
Usman, Fadlil
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Wu, Pei-Ching
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Electronic markets : the international journal on networked business
Journal of Asian finance, economics and business : JAFEB
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The international journal of bank marketing : IJBM
11
International journal of bank marketing
8
Journal of financial services marketing : JFSM
8
International journal of electronic customer relationship management : IJECRM
5
Journal of retailing and consumer services
5
International journal of electronic finance : IJEF
4
Journal of digital banking
4
Banken im Wandel : Direktbanken und Direct Banking
3
International journal of business and globalisation : IJBG
3
Journal for global business advancement : JGBA
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
2
Economies : open access journal
2
Expert journal of marketing
2
Global journal of business management : GJBM
2
Information age economy
2
Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
2
International journal of business and systems research : IJBSR
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economic perspectives : IJEP
2
International journal of economics and finance
2
International journal of economics and financial issues : IJEFI
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of financial research
2
International journal of quality and service sciences
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of central banking theory and practice
2
Journal of financial services marketing
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of global marketing
2
Journal of internet commerce
2
Journal of promotion management : innovations in planning and applied research
2
New trends in banking management : with 42 tables
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Rostocker Schriften zur Bank- und Finanzmarktforschung
2
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
2
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ECONIS (ZBW)
8
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1
The implication of trust that influences customers' intention to use mobile banking
Ramli, Yanto
;
Harwani, Yuli
;
Soelton, Mochamad
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 353-361
Persistent link: https://www.econbiz.de/10012692340
Saved in:
2
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
3
Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
Stamenkov, Gjoko
;
Dika, Zamir
- In:
Electronic markets : the international journal on …
26
(
2016
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10011666857
Saved in:
4
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
5
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
6
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
7
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
8
The rise of customer-oriented banking : electronic markets are paving the way for change in the financial industry
Alt, Rainer
;
Puschmann, Thomas
- In:
Electronic markets : the international journal on …
22
(
2012
)
4
,
pp. 203-215
Persistent link: https://www.econbiz.de/10009680787
Saved in:
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